Wyndham? Damn near killed ‘em

Last week I piled the wife, daughter and the son-in-law into my fourteen-year old Lexus ES350—really just a Camry dressed up for Saturday night—and took them down the coast to San Diego, where we were meeting up with my son and his fiancé to go see Bruce Springsteen & the E Street Band.

I know, I’m as shocked as you are.

They were playing at Pechanga Arena, a venue I was unfamiliar with and had never been to, even though it’s been there over sixty years under various names.

Since it was just an overnight trip, and arena shows are notorious for hellish parking and hours-long traffic jams leaving afterwards, I used my big brain and thought the best thing to do would be to book us three rooms at a nearby hotel, where we’d be able to leave the car and just walk to the show.

The hotel I found, the Wyndham Garden San Diego Sea World (the arena is right behind the orca prison) was literally across the street from the arena.

Being the hotel snob I am, after perusing their website and seeing that the rooms and the hotel in general—while not up to the usual Hotel Del Coronado/Fairmont San Francisco/Essex House New York/Four Seasons Seattle accommodations I’ve grown accustomed to—looked decent enough for an inexpensive overnight stay.

But as we all know, when it comes to looks, as in used cars and the opposite sex at closing time, they can be deceiving.

Most arenas are not located in the better part of town, and Pechanga is no exception.

When we pulled into the hotel, which come to find out was more of a motel, it looked decent enough. The woman at the front desk who checked us in was pleasant, and directed us to the building our rooms were in. On the way over, we noticed several extremely sketchy characters not just around the property, but staying there.

It reminded me of the Crystal Palace on Breaking Bad, except without the charm. Although if they had room service, like the Crystal Palace, I was pretty sure meth was on the menu.

We went into the room and, as they say, it was nothing like the brochure. Dingy, dirty and with a prison bathroom, there was only one window with a transparent shade out to the upstairs walkway. I imagine that was to make it easier for the addicts to decide what to steal.

All I could think was Gitmo must’ve been booked for the weekend.

If I’d been a little more thorough in my research, and the only reason I wasn't was because I was pretty danged pleased I'd found a place within walking distance, I would’ve seen the pictures of cockroaches in the rooms and Wyndham’s less than stellar ratings on Yelp.

That would’ve been the first clue.

I told everyone not to put anything on the beds, we were getting out of there.

Speaking with the woman who’d checked us in not fifteen minutes earlier, I let her know the rooms weren’t what we expected and we weren’t going to stay. Without skipping a beat, she said no problem and gave us a full refund. Which told me this probably was a daily request.

Fortunately, the Hyatt Regency Mission Bay Spa & Marina had rooms available and we wound up staying there. Instead of across the street, it was a six-minute Uber ride to the arena, and a million miles away from the Wyndham.

In a word, the Hyatt was heaven. I can’t say enough good things about it. And I believe in my heart that their staff is as great and the accommodations as comfortable, clean and pleasant as they were all the time—not just because we’d made our escape from the bowels of hell.

I wasn't trapped in the Wyndham cell long enough to notice if they had movie channels on the TV. If they do, I'd recommend watching Escape From Alcatraz.

Not for the movie. For the plan.

Room to spare

Here's a lesson I learned early on: no matter how nice my room is, the producers' is nicer.

Years ago, I was in New York on a food shoot for Taco Bell. As anyone in advertising—and by anyone I mean copywriters—will tell you, it's essential to the process to have a copywriter on a food shoot. After all, those bagels on the craft services table aren't going to eat themselves.

Our producer happened to book us at one of my very favorite places to stay in New York, the Essex House on Central Park South.

He met us in the lobby, and before he got us checked in he handed us all envelopes full of cash, which was our "per diem", money to be used towards food, incidental items and other miscellaneous expenses. I looked in the envelope, and it was filled to overflowing with hundred-dollar bills. It was the kind of envelopes you see in the movies.

"Mr. Kensington appreciates you keeping this between us."

I couldn't have spent all the money in my envelope even if the shoot was two weeks, and even though it was New York. But God knows I tried.

I got up to my room, and I was amazed. I actually thought I was in the wrong room. It wasn't a room at all, but an enormous suite overlooking Central Park. The only thing better than enjoying New York on someone else's dime is enjoying it in style.

The little red light on the phone started blinking, and it was a message for the team to meet in our producers' room before we headed out. When we got to his room, I'd fully intended on thanking him for the spacious accommodations he'd somehow managed to arrange given the budget we had. I'm not sure I ever got that thank you out. When he opened the door, all I could see was a long, long hallway that we had to walk down before we even came into the room itself. Come to find out that for as nice as our rooms were, he hadn't skimped on himself. He booked a penthouse. My room looked like the maid's quarters by comparison. Don't get me wrong—I was mighty happy I had it as good as I did, but did he really need this palace all to himself?

Did I mention three bedrooms?

Anyway, I always have and always will love the Essex House, despite the fact it's been bought and sold about twenty times since this all happened (It's currently a Marriott, in case any of my close personal friends happen to work on that account). I'm trying to figure out a way to afford it on an upcoming trip to the city. It's been years, but maybe I'll call and drop the producer's name. No matter how many owners they've had, hotels have a way of remembering parties who book as many big rooms as we did.

Of course this time, it'll be on my dime.

On second thought, the maid's quarters will be just fine.

Brace for no impact

My good friend, former office wife and best-selling author Janice MacLeod had a way of putting what we do (what she used to do) in perspective, summing it up in six precise, well-chosen words.

We’re creating a legacy of garbage.

Besides agency holding companies, the digital team and the person who schedules the meetings, I don’t know of anyone who can’t wait for more advertising to burn their eyes. They say the average person is exposed to roughly anywhere between 500 and 7,000 advertising messages a day.

Whichever number is right, it’s too damn much.

No wonder advertising doesn’t have the impact it once did. If it ever really did. Sure there are quantitative and qualitative studies showing the effectiveness of any given message in any medium. Except digital. No one buys anything because of digital, no matter what the guy in the knit cap and ironic t-shirt says.

They can test the results as much as they want, but as an old friend used to say to me, "The only thing testing proves is that testing works."

There’s a lot of job justification that goes on in advertising. It’s the reason Powerpoint was invented. But every time I sit through a presentation where someone is telling me how effective the advertising has been, I’m reminded of William Goldman’s great line about Hollywood: No one knows anything.

Advertised cold bottled water during the heat wave and sales went up? Who could’ve seen that coming?

There are $6000 rebates on cars during December, and year end car sales set records? Must’ve been that exceptional retail car spot, you know, the one with the running footage and giant supers.

I could go into what I think of brand loyalty, but Bob Hoffman over at The Ad Contrarian said it perfectly. I suppose there’s an argument to be made that consumers wouldn’t know about these deals if advertising didn’t tell them. Fair enough, but like so much of retail advertising, the ads are just the messenger. The deal is the closer.

There are only a handful of ads with enough inherent greatness and lasting impact to make you want to talk about them reverentially. The go-to example is the Apple 1984 spot directed by Ridley Scott.

Seeing it thirty years later, it still stands up and stands out as one of the greatest commercials of all time. You can never underestimate the power of a great looking blonde with a sledgehammer.

If I was looking for a profession where I could create something lasting people loved, talked about and made them feel glad every time they saw or thought of it, I might not have chosen this one.

On the other hand, Michelangelo never got to stay in a penthouse at the Essex House for a shoot on the company dime. So I suppose it all evens out.