Lecture series

I know one of the things that makes life a horserace is the fact friends can sometimes have differing opinions. God knows there's only a scant few who aren't fed up with me talking about Springsteen, Breaking Bad, sushi and Vegas as much as I do. I know it, you know it and the American people know it. Yet, I love those friends anyway. I have no choice—it's right there in small print on the friendship contract.

And, because I'm also passionate about certain points of view, I completely understand someone wanting me to see things their way. Often times, after giving it some thought or reflection, I will. I'll eventually come around to their thinking.

I'm nothing if not open-minded.

There are usually two approaches people take when asking me to change my mind about something. One is objectively giving me the facts to consider, and then allowing me to consider them. The other is bludgeoning me with their opinion, especially if they know I may not be entirely on board with it, and then continuing to bludgeon me when I don't immediately come around to their point of view.

Here's which way works better for me: Spoiler Alert: it's the first one.

There's someone I've followed regularly for a long time. I get a lot of good out of their teachings, and they've helped me view the world in a more compassionate, less fearful, more confident way. But recently I've had cause to question their character, and whether I should continue investing time in them.

Here's my process. First, I consider the context of events. I listen to both sides. I take into account the good I've gotten out of it until this point. Then, I make a decision.

What I require is a little patience from the person arguing the other point of view.

And the understanding that mocking, condescending and badgering comments—because I don't instantly agree with them—make it less interesting to give their argument the consideration they'd like me to.

And that I'd like to. Because I'm nothing if not a giver.

All the continual bombardment does is crowd the field. It makes me focus on the diversion and attitude, not the topic at hand. It does not make the argument they think they're making.

I get we're in a time when passions run high, feet get dug in, lines get drawn and everything is black and white. Gray area? That's just crazy talk.

Listen, I'm not a delicate little flower, and if you're my friend and you want to rant and rave at me, have at it. I'm a big boy and I can take it. But if you want me to take it seriously, here's some free advice: there's a better approach.

Why free advice? Told you I was a giver.

The rude of the problem

Being interrupted is right up there on my list of pet peeves, along with paper straws, napkins made from recycled material and one-ply toilet tissue.

I think it stems from the ugly-American-in-a-foreign-land practice of thinking if you just talk louder and repeat the same thing over and over, they'll understand what you're talking about. Even though they speak a different language.

Not always, but much more often than I'd like, I work in an industry that runs on equal measure of rudeness, ego, asinine comments, loud and I know better than you do.

It usually goes like this. You'll be in a conference room, either on your first or thirty-seventh meeting of the day. You have the floor and you're speaking. Without warning or reason, someone starts talking over you. Then another person joins the chorus. Pretty soon, they're not all just trying to talk over you, they're also jockeying to talk over each other.

They don't hear or care what you're saying, because, you know, what they're saying is So. Much. More. Important. It's like those drivers on the freeway who're behind you, pass you, then pull in front of you because that one car length makes All. The. Difference.

I hate those people. And I hate when it happens - in meetings, on the road and in real life.

Apparently I'm not the only one in advertising who hates this. Linda Kaplan Thaler and Robin Koval, principals at the Kaplan Thaler agency in New York, wrote a book called The Power of Nice. In it, they point out the many times being nice in business has turned potential clients into actual ones. By the way, that's not the reason they suggest being nice - it's just a side benefit.

Don't get me wrong. There are many pleasant, decent, courteous people in the business who are just as frustrated by the rudeness and bad upbringing all too frequently on display.

They're just not in my meetings.