Agency side. Client side.

If you’ve followed this blog any amount of time, first let me say thank you and I understand your disappointment.

For those that have in fact been following, you may already be aware I've gone client side and am no longer on the agency side of the table. In case you're not familiar with my job-hopping journey (pausing to laugh for using the word journey), here's a quick little recap.

Near the end of 2019, I left—and by left I mean was laid off in a 12-person sweep—from my cushy, high-paid, high-powered, impressively titled, glamorous job introducing a new luxury car brand to a grateful nation from the tony beachside offices of a Korean owned advertising agency that shall go unnamed.

Innocean.

You might also know that afterwards, I enjoyed six bliss-filled, worry-free months of freelance, matinees, lunches with friends, bingeing Breaking Bad (again), cutting down the stack of books on my bedside table (not reading them, just cutting them down), playing with my dogs and spending daylight hours with the family.

But while I was living the good life and cashing the freelance checks, come to find out this nasty little virus was making its deadly way around the globe. And suddenly every headline in the trades was screaming about layoffs and furloughs, cutting freelance budgets and dwindling product inventory as infection rates were rising.

It was at that point I decided maybe the smart play would be to park myself somewhere for a while until this covid thing blew over. You know, one day just disappeared like a miracle. Fuck Trump.

Anyway I knew I wasn’t ready to go back to an agency. And even if I had been, they weren’t hiring.

Coincidentally about this time, a friend of a friend I used to work with who had gone to a tech company mostly known for their printers, scanners, projectors and sports personality spokesperson, told me they were looking for a writer. Long story short—if that’s even possible at this point—I went, I interviewed, I charmed, I brought the funny and I got the gig. I’m assuming my friend got the referral fee.

Normally this is where I'd make the joke (again) about not naming the company, then I'd name the company. Comedy gold. But when I signed on with this tech company, in the slew of onboarding paperwork there was something about mentioning them in social media or a blog, and what else I'd have to say if I dropped their name. I really should read these things more thoroughly. And while I usually like to gamble, my Jedi instincts are telling me not to do it today. But I've given you enough to go on—you can figure it out.

Alright, against my better judgement here's one more clue: their first product was the EP-101, and every product after was considered the son of the EP-101. What do you need, a roadmap?

Anyway, here's what I've learned since being on the client side: she’s a whole other country. It’s like the United States and England. You know you’re both speaking the same language, yet there are still different ways of saying the same thing that are unique to the territory.

Agency: “I know it’s 10am but we need it by noon.”
Client side: “We’re already past the deadline. I can only give you 5 more days.”

Agency: “I’m going shopping after lunch. I’ll be back later.”
Client side: “Lunch is from noon to 1PM. If you’re taking a late lunch please let your manager know.”

Agency: “This is pretty edgy. Let’s see what happens.”
Client side: “Can you make it duller? (not the stupidest thing ever said to me, but still deserving of a post all its own—coming soon)

Agency: “Where did you get those ripped jeans – they’re rad!”
Client side: “We’re pleased to announce jean Fridays!” Please see the employee manual for specifics.

Agency: The creative director will never go for that.
Client side: "Tell creative we're changing it to read like this."

There are things I miss about being in an agency creative department. The flexible hours, the money, dressing like a 17-year old, the money, being with sharp, funny, talented, creative people all day every day, the money, and the sense of all of us being in the foxhole together and working as a single entity—not unlike the borg in Star Trek. And of course, the money.

But client side at my company—look at me talking like a team player—does have its advantages. For one thing, my job isn't at the mercy of a creative director who had a client meeting go south. Or a client's spouse who thinks their nephew could do it better. It also helps that we're a financially solid global technology company that's done very well even in the time of covid. In fact, we were designated an essential company because many of our products are designed for home office use, and made the transition to working at that new Ikea desk under your bedroom window easier.

So the bottom line is I'm glad I made the change. And while I have the occasional feeling of buyer's remorse and the grass is always greener, I see myself here for a long time, doing some pretty nice work with our cool spokesperson and a group of genuinely nice people.

Right up until the next time someone tells me to make it duller.

The five stages of advertising

I think it's safe to assume my ad agency creative broheim—and woheim—will immediately recognize these five stages of emotion. While your first thought might understandably be that they're the five stages of grief, they're actually the five stages we all go through while we're pushing the boulder uphill, attempting to get great work out the door.

Truth be told, there's a fine line between advertising and grief. Nah, I'm just messin' with ya. There is no line. It’s basically the same emotional rollercoaster as mourning a loss. While there might be slight variations on the themes from agency to agency, the experience always has a familiar ring to it.

DENIAL.

This happens right at the beginning: the kickoff meeting. They hand out the brief, and after a quick look see the head shaking starts. You're inside voice starts muttering things like “They can’t really want all this in the ad.” “It’s five pounds of shit in a two pound banner.” “This isn’t the real brief, no one would be that stupid.”

Which of course takes us seamlessly into the next stage.

ANGER.

I think Elvis put it best when he said, “Lord a’mighty, I feel my temperature risin’…” Anger kicks in at the precise moment you realize the client wants the ad packed with exactly everything they just told you they wanted in the kick off. And the account people promised it to them before they spoke to you.

If they'd had bagels at the kickoff maybe you'd have been more forgiving. But they had to cut back on the bagel budget because Cannes will be here before you know it. They'll be entering all that work you're shaking your head about. If I were you I wouldn't waste any time working on the acceptance speech.

I may have gotten off topic here.

Anyway, as all this goes running through your inner conversation, you can't help but default to a tactic that has about as much chance of working as a Republican healthcare plan.

BARGAINING.

This happens in the account exec or supe’s office, you know, the “they can’t be serious about this” meeting where you explain there’s no way what they’re asking for will work.

It's a tale as old as time. Once you walk out of that encounter, there's only one thing you'll be feeling.

DEPRESSION.

The account person already promised it to the client, and why don’t you just take a shot at it and see what you can do. And if you’re wondering what it is they’re putting on your shoulders right now, it’s the “Besides, the client isn’t happy with us and it’ll make the agency look bad if we don’t deliver.” weights.

And by agency they mean them.

ACCEPTANCE.

You’re not getting out of it, so you take the shot. Maybe they’ll realize what they’re asking for is awful once they see it. Not likely, but keeping hope alive is all you've got right now. So off you and your partner go, deep sighs and muttering lines like, “Oh well, they’re getting the advertising they deserve.” and my personal favorite, “The checks clear.”

Of course, when this happens enough times and you come to the realization it ain't ever going to change, there's always a sixth stage to keep in mind once you've tried everything else.

HEADHUNTER.

Client rewrites

I'm doing something right now I'd advise anyone writing a blog not to do. I'm writing this post while I'm extremely pissed off. I know what you're thinking, "But Jeff, you're usually so funny and easygoing and levelheaded, what could possibly put you in such a foul mood?"

Well, I'll tell you. Clients who want to be copywriters.

There's a story I may have told before here, but it bears repeating. Paul Keye, who owned Keye Donna Perlstein, one of the great Los Angeles creative shops that isn't around anymore, wasn't just the creative director. He was also a copywriter, and a great one at that. He was presenting his work at a client meeting, and the client was being particularly dickish about it. Finally the client made some bullshit, insignificant, arbitrary change, like "the" to "a". He looked up at Paul and said, "What can I say Paul, I'm a frustrated copywriter."

To which Paul took a beat, then replied, "No, I'm the frustrated copywriter. You're an asshole."

Any copywriter who's been in the ad biz more than ten minutes has had the joyless experience of the client reworking their copy, with total disregard for what goes into creating it. Even when they like the copy, clients rarely get the nuance, cadence, subtlety, humor and rhythm of words well written. One of the most common places they take refuge is "I don't get it, how will any of our customers?"

Respect from clients for consumers intelligence is harder to find than a Christmas bonus.

Don't get me wrong: I'm sure occasionally a client will contribute something positive and helpful that doesn't make the copy sound like a strategy statement. Just like occasionally I believe I'll win the lottery, or Scarlett Johansson will return my calls.

If you think I'm painting clients in broad strokes and generalizations, take a look and listen to TV and radio commercials tonight. They were all client approved before they got there. We'll talk about the ratio of good to bad when you're done.

Originally this post was going to be about the subject of overthinking, but then I realized it's essentially the same thing. Clients examine copy with a magnifying glass the consumer will never use—assuming they even read the copy in the first place (you know the old saying).

It is endlessly frustrating with one client. The good news however is I have several who've been chiming in on how they think it should read. Copy by committee. Mmmm mmmm good.

Here's what I try to think about to keep it all in perspective. When Goodby had the notoriously bad Carl's Jr. account, they insisted on rewriting virtually everything that was presented to them. When asked about it, Jeff Goodby allegedly said, "It's a great deal. They write the copy and pay me." After it left, Goodby apologized to the staff for taking the business in the first place.

Whenever a creative chimes in with anything unflattering about the client, they're usually met with the fact that the client pays the bill and can have it the way they want. Thanks, but we already know this. I pay my doctor bills, but I don't get to tell him how to do the surgery. But then medicine isn't a collaborative sport like advertising. Which leads me to another thing: we're not curing cancer here. Don't get me started.

Here's the thing: this isn't my first rodeo. I know clients are always going to be changing copy, sometimes with the genuine intention of thinking they're making it better. And sometimes just because they're frustrated copywriters.

So I'll try to keep Jeff Goodby's comment in mind, along with my own personal motto.

The checks clear.

Round here

You may have noticed I haven't written a new post in a while (undisciplined).

And frankly, there have been a lot of reasons for that (laziness).

I've been unbelievably busy with work (couch potato). I've had family obligations (binge watching). I've been concentrating on other projects (lotto tickets).

But I did want to take a few minutes out of my busy schedule (napping) to do something I have never done before—offer a bit of advice to my fellow blogger and swing dance instructor Rich Siegel over at Round Seventeen.

Now, normally I don't make it my business to tell anyone else how to do theirs. I don't give other parents advice on how to raise their kids, although God knows with the devil spawn some of them have unleashed on the planet they could use it. I don't offer relationship advice, even though I know the secret to a long and trouble-free relationship most married men find out soon enough involves two words: Yes dear.

But since Rich is a friend of mine, I want the best for him and his blog because, and I think if you're followed me for any length of time and gotten past the crippling disappointment, you know I'm a giver.

So here's the advice: It's time to change the name of your blog. Not that Round Seventeen isn't a fine name, but based on my personal experience as of late, I don't think it's an accurate one anymore.

I can't remember the last time copy got routed less than seventeen times. For starters, once I've used up the entire three to four hours I get to craft a compelling brand story people will relate to, find humor in and want to know more about, it first has to get routed through several of what I like to euphemistically call layers.

The account team.

Strategy.

Account planner.

Product specialist.

Legal.

Associate creative director.

Group creative director.

Proofreading.

Executive creative director.

The cleaning lady on three.

And, if I'm lucky, then it finally makes its way to the client.

That's ten stops it has to make before it gets out the door. And if any of those people have a change, suggestion, idea, whim, opinion, thinks something's missing, thinks something else should be included, forwards a suggestion (mandatory) from the client or just. doesn't. get. it., then, as if I'd written it on a boomerang, it comes back to me for revisions.

After they're made, some well-meaning, highly intelligent, over-worked, underpaid and incredibly organized project manager gets to route it through all those people again. And again. And again.

Every time an "and" gets added. A "the" needs to be included. Disclaimers have to be changed (as if anyone reads them-thanks legal). Something gets underlined. A word gets bolded. An accolade gets deleted. Whatever the change, the copy suits up and does another lap.

By the time it gets back to me to sign off on, we're on round twenty eight. At least. Of course, as any writer in an agency will tell you, it'd be great if it stopped at twenty-eight. But sadly, predictably, it doesn't.

What people don't know about advertising is it's a lot like Groundhog's Day—the same assignments keep coming back over and over until the powers that be decide it's been watered down, legalesed and tamed enough to make it out the door to the client for their changes. I mean approval.

Now, I don't want you to get the wrong idea. And as I read this over, I see that would be easy to do. Great work, classic advertising, the kind you remember and talk about for years—I'm looking at you Apple 1984 spot—doesn't happen the first time out. I'm fairly certain anything good I've done and I'm proud of took plenty of victory laps around the agency before it saw the light of day. So I do realize in some cases, this painstaking and often frustrating process has its upside.

Anyway Rich, you don't have to do it today, but you probably want to think about a more realistic number for the old blog title. Of course I suppose it's possible a writer of your caliber may not have to go more than seventeen rounds.

And if that's the case, just forget I said anything.

An agency by any other name

A few weeks ago, , an article in the online edition of Adweek called Why Today’s Ad Agencies Are Reluctant To Call Themselves ‘Ad Agencies’ attempted to explain why agencies are now opting for more relevant and contemporary descriptors.

Like new-model, multidisciplinary marketing communications firm. Strategic content innovation partners. New media integration facilitators. And the ever popular, rarely true, agents of disruption (Great band, saw them at the Roxy in '08. You're welcome Rich Siegel).

The argument is that they feel being called an ‘ad agency’ is too limiting, and connotes all that mid to late '60s, Mad Men hijinks and buzzword whammy jammy they've tried hard to separate themselves from. More than anything, they'd like current and potential clients to think of them as jacks of all trades, everything to everyone.

I of course would like people to think of me as Chris Hemsworth's body double, but that isn't happening either.

This agency identity crisis is nothing new in the ad world. There isn’t an agency new business person worth their weight in cold calls who doesn’t know how to give a hearty handshake, pick up the lunch tab and bark "yes" when the question is “Can you guys handle that?”

Digital? We’re all bits and bites baby.

Social? This rather lengthy sentence you’re reading right now is exactly 140 characters – how many “ad agencies” do you know that can pull that off? (Go ahead, I’ll wait while you fire up character count).

Traditional? We haven’t forgotten our roots, even though we’d like you to.

Experiential? It’s an experience in itself just working with us.

I understand the thinking behind offering one-stop shopping for clients: agencies don’t want pieces of the new media pie going other places that specialize, have expertise and a track record in it—especially if those places are going do a better job of it.

The other thing is when it comes to new business, pride has never been a quality that's run rampant in agencies. They'll gladly over-represent capabilities, say they can when they can't and for the most part let clients slap 'em silly and call them Sally if it means more business.

Part of the problem is consumers don't draw a distinction between the "ad agency" that created, say, the legendary Apple 1984 spot, and the one that does local ads for Empire Carpets. All they see are good ads and bad ads.

Another reason none of these companies want to be called an ad agency is that in almost every survey of least popular occupations, advertising professional comes in right behind used car dealer and prostitutes, both of whom work with considerably higher margins and know how not to leave money on the table. Or the dresser.

Maybe next time they do a survey, they can ask about a name that might command more respect, like Communication Response Alliance Partners.

Or they can just use the acronym.

Headline story

Every copywriter has one. A headline they want to use, wish they'd used or are waiting to use. Usually these headlines, often never presented or sold, do nothing more than amuse the writer to no end. But here's the deal. If you work in an agency owned by a holding company (almost all are), with knit-capped, British-accented account planners droning on about consumer insights ("they want to 'engage' with the product - is social here?"), where every third word in kick-off meetings is disruption, then sometimes a good laugh is all you can hope for.

At one of the many agencies I work at fairly frequently that has a Japanese car account and is near a mall (no, not that one- the other one), I went out to lunch with a couple of my fellow copywriters. We went to this sushi place I can never remember the name of. It's one of two sushi places we lunch at. There's gas station sushi, the restaurant in the strip mall behind the Arco station with no parking, then there's the expensive sushi place in the industrial park with lots of parking. Who needs names? The expensive sushi place is where we were when this exchange took place.

The three of us wound up in a discussion of headlines we've always wanted to use. We all tossed out ones we'd thought of, and then my copywriter friend Victoria had one that still makes me laugh just thinking about it.

"What's wrong with you?" I almost did a spit-take.

I know, onscreen it probably doesn't come off that funny, and you did have to be there because ninety-percent of it was the way she delivered it. Without missing a beat, and with that annoyed I'm-asking-you-honestly-because-I-can't-figure-out-what-the-hell-you're doing-or-saying tone of voice. Plus the fact it just struck me as a perfect line for any client or product.

I don't usually invite my readers (pauses to laugh for imagining this blog has readers) to chime in, but I'd love to know some headlines you've always wanted to use. Post them here in the comments, or on my Facebook page where you probably linked from.

Just to make it interesting, when I get a good number of lines - assuming I get any - I'll put 'em to a vote. The writer whose headline gets the most votes wins a free lunch at the expensive sushi place with the good parking.

It's not like you were going to be using them anyway. So dust 'em off and send 'em in. If you don't, it means Victoria's going to be enjoying another sushi lunch.

And I'll be sitting here waiting to ask you one question.

Travelin' man

Depending how much you enjoy packing five days worth of clothes into a carry-on, TSA pat downs, crying babies (on the plane, not at the agency), and off brand hotels your per diem more than covers (always a bad sign), travel can be one of the better perks of working at an advertising agency.

In the early stages of my career (pauses to consider fraudulent use of the word "career"), it seemed everyone was looking for a reason to walk the jetway as often as possible. It usually boiled down to one of three: an out-of-town client meeting, shooting on location (“We open on the Eiffel Tower...”) and the occasional new business pitch (“Every agency needs a casino…”).

A fourth reason that comes up a few times a year is award shows (Cannes) and seminars (wherever Adweek’s having one this week), but those are usually reserved for agency brass. After all they're the ones who've been working on their acceptance speech for your work for a couple weeks, so they should at least get to go.

Traveling for work on someone else’s dime is an easy inconvenience to get used to. Right up until you come home and realize the baby you left a week ago grew two inches while you were away.

Or you missed the piano recital your middle-schooler has been practicing for two months.

And that thing you wanted to do around the house didn’t get done by itself.

Travel happens to be on my mind because I’m currently on an out-of-town gig in San Francisco. A city I love, working with people I enjoy a great deal. If I wasn’t being put up in a hotel that's like the Hotel Earle in Barton Fink - without the warmth - the trip would be perfect.

Since the advent of digital, email and FaceTime, the need to travel doesn’t rear its head very often. I’ve worked for agencies in cities all across the country right from the pampered poodle comfort of my own living room. And let’s just say when I did I was always dressed for the office. Mine, not theirs.

For whatever reason, this San Francisco agency, who I’ve worked with from home for a year and a half, decided for this particular project they wanted me in the office live and in person this week. Happy to oblige.

So here’s the bottom line: Yes I miss the dog (when he’s behaving). Yes I miss the family (when they're behaving). I do miss having my own car (when it's behaving), although I’m getting to be the Lyft king of San Francisco and now know more about Lyft drivers than I ever wanted to.

On the flip side, at the end of the day, I get to walk out the door, be smacked in the face by the breeze coming in off the bay, and I'm in San Francisco. I like to file this under "things could be worse."

To sum it up then, travel is good this time. Missing home is tolerable (I'll be back tonight). I'm in a great city, with lots of chowder and sourdough. And, most importantly, the checks clear.

Now if you’ll excuse me, I have to go present a storyboard to the creative director.

In the first frame, we open on the Eiffel Tower.

Wild card

It's still one of the most electric performances I've ever seen on screen. Ray Liotta in Something Wild.

It's not his first film: that was The Lonely Lady starring Pia Zadora. Enough said.

Back to Something Wild. From the minute Ray Sinclair (Liotta) appears he takes your breath away. There's tension and danger in the air, and you're on edge just waiting for it to be unleashed.

Not unlike me in a client presentation.

The problem with an entrance like that is the bar is set. Fortunately, in roles like Henry Hill in Goodfellas, Shoeless Joe Jackson in Field Of Dreams, Donald Carruthers in Smokin' Aces and many others, Liotta is money in the bank. He always delivers.

I started thinking about him because I saw a promo for a new television show created by Barry Levinson, starring Jennifer Lopez and Liotta called Shades of Blue that premieres later this week. I'm excited about it because I'll get to see Ray Liotta onscreen at least once a week. And confidence is high, because of the cast and the pedigree, that this will be one to watch.

To get a little taste of what I'm talking about, here's the trailer for Something Wild.

Keep it in mind next time we're in a presentation together.

We're all freelancers

My friend, fellow blogger and dog-surfing instructor Rich Siegel – who runs Round Seventeen – put up a post today called Too Many Freelancers.

The gist of it is far too many of our staff brethren are packing it in for the seemingly greener, albeit much more competitive, grass of the freelance life, although not all of them are suited for it. Of course, he’s right.

But I’d like to offer another point of view. We’re all freelancers, whether we’re on staff or not.

It’s a quaint notion, a carryover from the Mad Men era, or a time you could work at IBM for forty-four years and have a nice pension at the end of it to see you through the rest of your days, that having a full-time gig at an ad agency somehow equals job security.

Ask the teams that work at Mitsubishi’s new agency every two years how secure their jobs are. The creative teams on Dell Computers can probably whip up a spreadsheet showing why that theory is wrong. Take a drive with the former creative director at Doner, Mazda’s old agency for thirteen years that created the Zoom Zoom campaign, and ask him how he feels about job security. The battlefield is littered with examples.

My point is we’re all just one agency review, one client loss, one new marketing director, one client’s wife’s opinion, one budget shift to digital, one creative director in a bad mood away from being shown the door.

Don’t get me wrong: I very much like the idea of job security. I also like the idea that I’m six-foot-two, a hundred eighty five pounds, totally ripped and get mistaken for Chris Hemsworth on a daily basis. But just because I like it don’t make it so.

The Round Seventeen post talks about Smiling and Dialing, Dry Spells and Making Nice, all daily chores freelancers are far too familiar with.

But they occur on the staff side as well.

Staffers get paranoid when it slows down, and try to look busy in case management is doing bed check. Not so much politically motivated as a survival strategy, staffers can be found making nice to people most in a position to turn the idea of job security into a reality. And day in and day out,the phone lines are always open to other agencies. Especially if an account's rumored to be shaky (SPOILER ALERT: They all are. Always).

So if you're on staff at an agency, thinking about making the leap to the freelance life, congratulations. You already did.

I have the negatives

Here’s a client comment every copywriter gets – some more than others – about a headline they’ve written at some point along the way.

”It’s too negative.”

I get it a lot. In fact, I got it today.

Despite the fact the second half of the line paid off the first part of the line beautifully and, dare I say it, positively, the client was having none of it.

My headline included the word “won’t.” Apparently that’s on the list of random negative trigger words, along with “can’t”, “shouldn’t”, “doesn’t”, “didn’t” and I’m sure a bunch more I won’t (there’s that word again) know until I present them and they’re shot down.

Mid-level clients are not big picture thinkers. Their tendency is to have crippling tunnelvision, and overthink everything, especially how much of their ass to cover. It’s why they examine headlines on a word-by-word basis, as opposed to taking in and reflecting on the entire line, the bigger meaning, the brand tone of voice and the overall message being conveyed.

Obviously to live in the purgatory that is middle management, one must have their sense of humor surgically removed. I believe they keep it downstairs in the pathology lab, next to the jars of middle manager brains.

I kid. Middle managers don't have brains.

It’d be a great business if clients read headlines and copy, and then reacted as if they were real people instead of what they think they are: experts in the life of the mind.

So my lesson for today, courtesy of this middle-management, ass-kissing, overthinking, boot-licking, water-toting, brown-nosing, apple-polishing, favor-currying, toady little suck-up is to try to be more positive.

How am I doing so far?

Manifesto

Sung to the tune of the Eagles' Desperado:

Manifesto, why don’t you come to your senses

You’ve been full of pretenses for so long now

Oh you’re a hard one

I know that you got your reasons

These words that are pleasin’ you

Don’t matter no how

Fancy sentences don’t impress judges boy

You know they’re just a fable

They’re wanted by a client you ain’t met

Now it seems to me award shows

Like the ones you see on cable

Leave you filled with nothin’ but regret

Manifesto, oh, you ain’t getting shorter

Cause it’s the first quarter, the budget’s approved

And creative, oh creative, well that’s just some people talkin’

Your prison is balkin' when good words are removed

Write a spot you’re proud of this time

Don’t squander it you’re in your prime

It’s the only way to get an increase in pay

You’ll have your highs and lows

Ain’t it funny how this assignment blows, cliché

Manifesto, why don’t you come to your senses

They’ve paid your expenses, go write something great

It’s now or never, a book piece is just what you’re needin’

You better stop your concedin’

You better stop your concedin’

You better stop your concedin’

Before it’s too late

Well shut my mouth

Tonight's repost from April 6, 2012 is a tale that's hush-hush, on the Q.T. and very confidential.

It's not brain surgery or rocket science, but some ad agencies would have you think it is.

I recently had to sign an NDA (a Non-Disclosure Agreement, sometimes called a confidentiality agreement) before this one firm would hire me for a freelance gig. It's become common practice the last few years. But here's my question: what exactly are they protecting?

If you work on a fast food account, you get asked to work on other fast food accounts. Same for cars. Same for airlines. Same for most categories. Like any profession (stops and laughs hysterically for using the word "profession"....okay, regaining composure...), leveraging your experience is what keeps you employed.

No one goes from one job to the next yakking about everything they did, saw, wrote and learned at the last one. You just assimilate it all into your own personal database.

Just like the borg, except without all that nasty face metal.

Agencies like to flatter themselves that what they do is so proprietary, their processes so innovative, that spilling the beans will cause them "irreparable damage and financial loss and hardship."

Here's the reality check: there are no beans to spill.

Every agency has a catchy name for their process. You say tomato, I say tom-ah-to. They're all doing the same things to win, keep and grow business. And the idea that your car client doesn't know what the other guys car client is up to is a sweet notion from a bygone era.

A copywriter friend of mine was fired from an agency because he had the unmitigated gall to post an ad he'd done on his website, along with all the other ads he's done. It's a common practice. But his agency blew a fuse, saying he was not only violating his confidentiality agreement but was trying to steal the business. Neither of which was true. To my way of thinking there are felonies and misdemeanors: if they were upset he didn't ask first, they should've reminded him to next time and moved on.

Here's the thing large agencies have in common with small ones: the level of paranoia, based on nothing, is genuinely frightening.

Does an account get stolen from time to time? Of course. Do employees get poached from one agency to another? Sure. But if either were genuinely happy where they were in the first place, it would be a lot harder to do.

The other thing about these agreements is there's usually a time period attached to them. Agencies don't want you to write on an account in the same category for 1, 2 or 3 years without getting signed permission from them.

Good luck with that.

In case you don't know, this is how I make my living. I can be writing on Taco Bell one day, and Del Taco the next. Or Land Rover and Chevy Tahoe. Southwest or Jet Blue. That's the nature of freelance.

Fortunately I know how to use the strikethough option before I sign one of these contracts.

Don't misunderstand what I'm saying. I believe your word and honor are all you have, and if you sign a contract you should abide by it.

But some contracts, like the one on the back of your ticket in the parking lot, just aren't worth the paper they're printed on.

I'd tell you which ones, but I'm not at liberty to say.

Ready? Set? Wait.

Here are two things you need to know about Rich Siegel, proprietor and managing editor of Round Seventeen: First, he'll be very happy I started this post with a link to his blog. Second, he's away camping - as Jews do - and reposting pieces he's written while he's away. So yesterday, I took a page from his blog and did the same thing. It went pretty well. So even though I'm not away camping (my idea of camping is a hotel without cable), or out of town, in solidarity with my vacationing friend and colleague I'm going to take the week and revisit the classics. And by classics, I mean posts you may have missed, forgotten or wish you'd forgotten. The more cynical of you might think it's an easy way out of having to come up with a bunch of new posts this week. Shhhhhh! Have a gander at this one, originally posted April 4, 2011.

My friend Janice, a swell writer with a blog of her own, used to have this sign in her office. I think she hoped it would work as a deterrent.

But she knew better. After all, she worked in an advertising agency.

Hurry up and wait is standard operating procedure at virtually every agency I’ve ever worked at. It usually falls somewhere between their mantra and their mission statement.

The philosophy manifests itself in several forms, and when it strikes it can happen quicker than Charlie Sheen going from $2 mil a week to zero.

The way it usually begins is they - you know, “they” - hastily assemble a team of whoever happens to be unlucky enough to be in the building.

Everyone is quickly gathered in a conference room that hasn’t been cleaned since the Eisenhower administration, and wreaks with the sweet perfume of cold cuts and bagels.

Serious as a heart attack, they brief everyone with the few threadbare morsels of information they got from a casual conversation with the client. Then they send everyone scrambling to do work that has to be presented in two days.

Two days! 48 hours!

“We’re pulling out all the stops on this one people!”

"This is our chance to make a real impact!"

"We won't have this chance again so it has to count!"

So, everyone puts on their thinking caps and scrambles.

And even though we cry like babies and complain like Rosie O'Donnell when the buffet is closed, we’re all professionals. After a round-the-clock coffee, pizza and cynicism fueled night, we deliver everything that’s been asked for: tv spots, web site, emails, print, radio scripts. The whole shootin’ match.

We present our work to extremely non-committal reactions, then wait to hear.

And wait.

And wait.

Oh, the meeting got pushed back? So you didn’t need it in two days? Uh huh.

Ah, and the client’s not sure he really has the budget to do the program? Huh. Might’ve been a good question to ask up front.

So you want us to wait, and you’ll get back to us on next steps.

Okay. We'll wait here.

What’s that you say? Maybe we can think about it some more until you decide what comes next.

Yeah. We'll get right on it.

Like a version

If there's one thing ad agencies are it's repetitive. Let me say that again - see what I did there? Especially when it comes to revising the work.

As anyone who works in the creative department of an agency knows, sometimes a project will come around an absurd amount of times. My friend Rich Siegel named his blog Round Seventeen as an homage to the number of times he's had to revise copy.

I'll see your Round Seventeen, and raise you the revision number I had on a piece of car copy yesterday. The number was 68. Now, if you're reading this post as a civilian, I suppose you're thinking with all those versions the copy must change dramatically from one to the next.

Not so much.

Revisions come from all sorts of places. Proofreaders. Account people. Low level clients. Mid-level clients. The big cheese client. Legal. The product guy. The client's wife. The cleaning crew on the third floor. It goes on and on. It's usually a word or two they obsess over ("Is this too light? Too flip? Too...you know...). More often than not, it just a change for change sake so they can feel like they were part of the process, and get their name on the credits when they fill out the award-show entry forms.

I hear the Client's Wife category is going to sweep the shows this year.

There's an old adage, one I subscribe to, that says the secret to great writing is rewriting. It's a nice thought, but working in an agency will knock that sentiment into the next zip code mighty quick.

Anyway, old Albert had it right. And I'll be he got it on the first try.

Technically, no

Agencies like to put copywriters in silos. There are the car writers. Fast food writers. Pharma writers. Fashion writers. Packaged-goods writers.

Then there are tech writers, which as you might imagine are a hot commodity these days what with agencies and clients drinking the digital Kool-Aid in big, sloppy gulps.

The good news no two definitions of a tech writer are the same.

Every single time in my career (sorry, taking a time out to laugh hysterically for using the word career) when I’ve been asked if I’m a tech writer I’ve always said no. Then when they ask the inevitable follow up question, which makes zero sense given my answer to the first question – can you write tech? – I always say yes.

And I’ve always gotten the gig.

Here’s my approach to tech: someone else will fill in the blanks. I do what I always do - write consumer facing copy that’ll be conversational and fun to read, and explains the technology of whatever it is I’m writing about in an everyman kind of way.

Kind of like the Apple website, except with better headlines (there goes that gig).

Then, when it comes to the actual tech part, the hardcore specs and stats, I let someone else fill in the blanks. I know they can do it better. They know they can do it better. The American people know they can do it better.

I’ve worked on Pioneer Electronics and Western Digital. Sony VAIO and Motorola. Verizon Wireless and Sharp Electronics. I’ve written web content for a zillion clients. The list goes on and on. And judging by how many digital agencies are popping up like weeds, and how many new tech companies are appearing daily, the list is no doubt going to get even longer.

Which means technically there should be plenty to keep me busy.

After dark

This will be very deja vu-ish (funny, you don't look vu-ish) to my fellow copywriters and art directors.

You've been working for eight weeks on an important presentation to the client. The day of the big meeting finally comes. It's a Wednesday at 4pm. There's no immediate deadline, but this was the day and time everyone was available, so this is when it was scheduled for.

As the meeting goes along, the client laughs at the right places, nods their head and you're thinking how great it's going. Then just as you're all getting ready for Miller time, as you're walking out the door, the CMO asks if they can have a word with the management supe and the creative director.

When they come out of the conference room, the smiles are gone. So are any thoughts of Miller time. The clients you thought loved everything had a little problem with it. They hated everything. And they want to see new work in the morning.

The call goes out - everyone at the agency stay at the agency. Place your dinner order and cancel your plans for the night. You're there until morning, coming up with new ideas for the clients to hopefully like as much as they led you to believe they liked the first ones.

There are so many things wrong with this picture it's hard to know where to start. But I'll start here: What does it say about a client who knows you took a couple months honing to perfection the ideas you just presented, and then asks you for entirely new ones fifteen hours later?

It says they're an asshole.

Anyone who had any idea what it takes to do what you just did would realize it doesn't happen in that short amount of time. They're poking a dog with a stick. Watching you jump through the hoop. They're laughing, and not with you.

The other thing that's wrong with the picture is the agency agreed to do it. Without an ounce of self-respect, dignity or value for their own work, they cut themselves off at the knees and affirm to the asshole client the work they do really has no worth, since you spent months working on it the first time when you could've just come up with it overnight. Like the account leaders just told them you would.

There comes a point, at work, in life, where you have to - and let me quote the bumpersticker here - just say no. When you have to make clear you respect yourself even if they don't. That great thinking takes time. And the fourteen hours from 5pm to 7am is not that time.

I'm not saying you can't come up with something, you can. But at that time of night and level of burnout and exhaustion, when creatives are cracking each other up with bad Christopher Walken impressions, scrounging around for cold pizza and sleeping face down on their keyboards, it won't be anything either of you will be proud of.

Which only lowers their opinion of the agency further. It's a vicious circle.

Still, the same people that agreed to this insane request will be the ones high-fiving each other like overgrown frat boys just for the fact they managed to churn out something that, if there were any justice, would be sitting at the bottom of a birdcage. We've all been there.

I think anyone who knows me would agree that while I'm a joy to work with and for the most part a little social butterfly, I also have a short fuse and don't suffer fools lightly. Another thing they'd tell you is I don't have a problem saying no for the right reasons when everyone above me is saying yes for the wrong ones.

No matter what time of day it is.

Oooowwwwdi

Every once in a while, a commercial comes along that restores my faith in advertising. Well, faith is a strong word. Let’s just say occasionally a spot grabs hold of me and won’t let go.

The Audi Super Bowl spot called Prom is one of them.

I love this commercial. Everything about it is perfect. The casting, the writing, the performances, the cinematography, all of it.

The fact that it’s for a car I love – yes I still miss my A6 – doesn’t hurt either.

Occasionally a director is able to catch lightning in the lens. I think he/she did it here with the shot of the prom queen opening her eyes, just after the shot of him behind the wheel with his black eye. It’s a reaction shot of her, but you feel as spellbound as she does.

So many car spots make the mistake of trying to communicate what it feels like to drive their vehicle. Where this spot succeeds brilliantly – from taking the principal’s parking spot to the beeline he makes towards the prom queen – is conveying how driving the Audi makes you feel inside. Everyone knows that feeling. Everyone wants it. What's engaging about this spot is that it’s about so much more than the car.

If you’re a regular reader of this blog, you know I don’t lavish commercials or the business with praise very often. But to me, the simplicity, the universal truth of it, the underdog winning consequences be damned, is all done so well I wanted to make sure people are aware of it.

You know, besides the billion people who saw it on the Super Bowl.

Under inflated balls

In the last few days we've been hearing a lot about under inflated footballs. Allegedly, the New England Patriots used them to help win their AFC Championship game against the Colts last Sunday.

Let's pause for a minute and congratulate me on the fact I actually know the names of two teams and what they were playing for. I'm as surprised as you are.

The reason under inflated balls (I'll never get tired of that phrase) make a difference is that they're easier to grip and throw.

Here's the thing: while the issue of under inflated balls is a relatively new discussion for the NFL, it's been rampant in ad agencies ever since the very first "new and improved." Many have suffered the affliction for years. Surprisingly, the condition is anatomically agnostic. It affects both men and women in the business.

The symptoms are readily apparent, although they do vary. They can run anywhere from letting the client write the copy, to telling the creative team, "I could present this but I know you can do better." Other symptoms include run-on meetings, not challenging client mandates, letting the work go down in flames without so much as a whimper, insisting the bulk of the budget be shifted to digital and reading the brief word for word.

If you find yourself in a completely ridiculous argument lasting four hours or more with someone who has never created a thing in their life, yet continues to criticize your work, they most likely have an untreated case of under inflated balls.

Try to be understanding and not judgmental. Give them the same reassuring, constructive advice their doctor would.

Grow a pair.

The lost art

So much advertising is like an American trying to talk to someone who speaks a different language. They figure if they just keep talking louder and louder, eventually you'll understand what they're saying.

What with the marketplace more competitive than ever, and advertising budgets more frugal than ever, with their "mention the product name three times in the first five seconds" and "Make that print ad logo bigger, I can hardly see it from across the street" mandates, clients are all turning into those people adrift at sea, screaming and waving as loudly as they can so the plane will see them.

It's safe - yet another thing clients like - to say that in a business that never had much subtlety to start with, what little is left is rapidly disappearing.

This isn't news to anyone in the creative department. It isn't even really news to the clients that demand the screaming ads. They're just in denial. They'll ask you where their names a subtle, funny, intelligent commercial everyone likes spot is. And when you bring it to them, they'll tell you it takes too long to get to the product. Or that they don't get it. Or that it won't test well.

Anyway, as much of a bitch session this post seems to be (is), it's also a thank you note. To creatives and clients alike who fight the good fight, and get their humor filled, intelligent, unexpected, message subtly embedded ads out the door.

They're an ongoing inspiration it can still be done. It's quality work we'd remember on its own merits. Even if the rest of the landscape wasn't so easy to forget.

The missing chapter

There's the old saying about always leaving the audience wanting more. Apparently Fred Goldberg took it to heart, because that's exactly how I felt when I finished his excellent book, The Insanity of Advertising.

For the outsiders who think advertising's nothing but fun and glamour day in and day out - and oddly enough there are still a few - Fred pulls back the curtain and reveals the true story of just how insane this business is more often than not.

He also names names, which definitely helped make it a fun read. And of course, being the straight shooter I've known him to be, he lets everyone know exactly what he thinks of them. He's retired from the business now, so I suppose it's easier to do. Although I recall in my brief experience with him, Fred never had a problem letting anyone know what he thought, even at the height of his career.

I have to admit I was a little disappointed one story he neglected to include was the pitch for Disneyland his legendary creative shop Goldberg Moser O'Neill was involved in. While I'm sure Fred knows part of the reason his agency wound up being invited to pitch the Happiest Place On Earth, he doesn't know all of it.

Here it is.

I was freelancing and looking for work. One of the places I'd managed to work my way into for nine months was Foote Cone & Belding in San Francisco. I lived in Santa Monica at the time, so I'd fly up there Monday mornings and fly back on Friday nights. I racked up a ton of frequent flyer miles. I got upgraded all the time. I was on a first name basis with the counter people at United. Every once in a while the pilot at the end of the week who flew me home would be the one who flew me up at the beginning of the week, and he'd recognize me. The agency paid for my hotel during the week. It all felt very jet-setty.

That was the good news. The bad news is I was working on Taco Bell.

The way I'd landed the job - which was not really a great way for a creative to get in the door, but what the hell, I was there - was through the client at Taco Bell, a great guy named Blaise Mercadante. Blaise used to be VP of research at Tracy-Locke, where we worked together. I always said if I'd known he was going to wind up being the client I would've been a lot nicer to him.

Anyway, this was a couple years before the Disneyland pitch, and ever since the FCB gig ended I'd been looking for a way to get back up to San Francisco. I checked the want ads in the back of Adweek (remember those?), networked like crazy and sent out promotional pieces (remember those?) that apparently only I thought were clever.

But my love of San Francisco, my memory of the cold, bracing breeze coming off the bay and hitting me as I left the FCB office at night, was strong and seductive enough to make me do something I never did before and haven't done since.

I made a cold call. And I made it to Mike Moser at Goldberg Moser O'Neill.

For some reason, I thought about ten minutes into the lunch hour he'd still be at his desk and it'd be a good time to ambush him. I was right. He picked up the phone and I introduced myself, fully expecting the bum's rush. Instead, Mike talked to me for a good half hour, asking about my experience in general and at FCB in particular, what ads GMO had done that I liked, what was going on at the agency and what their needs might be in the future. He told me to definitely stay in touch.

When I got off the phone with Mike Moser, two things were crystal clear. First, as badly as I'd wanted to work for GMO when I made the call, I wanted to work there a hundred times more after. And second, from that point on no one could ever say a bad word to me about GMO (not that anyone was trying to).

Fast forward a bit. My friend Paula Freeman became VP of Marketing for Disneyland Resort. Both she and her boss, Michele Reese, decided to have agencies pitch the Disneyland business, and Paula asked me to lead the charge as creative consultant on the pitch.

I don't think I have to tell you - even though I'm about to - how fast GMO became the first agency on my list. They had a record of outstanding, impactful creative work on Apple, Dell, California Cooler, Kia and several other accounts. And I had never forgotten Mike Moser's kindness in taking my call.

GMO pitched the business against three other agencies and won hands down. The work was smart and evoked emotion taking the brand to a new level. Oddly, on the heels of the pitch, GMO was asked to pitch again against Leo Burnett from Chicago -- Disney World's agency of record. Burnett wasn't in the original group of agencies invited, and hadn't been invited by any of us. An edict came down from Disney and Michael Eisner, who was close, personal friends with the EVP of marketing in Orlando, that they be allowed to pitch the business. Sometimes, the Magic Kingdom isn't so magical, especially when they turn from the happiest place on earth to the most political and corporate place on earth.

Of course Fred, shooting straight as ever, wasted no time in letting us know how completely unhappy he was, and what utter bullshit it was GMO had to re-pitch a second time. And he was right. But, despite having the feeling the fix was in - a feeling we shared - the lure of a highly visible, blue chip account like Disneyland is worth the extra step, both for what it is and what it could become.

Goldberg Moser O'Neill presented their exceptional creative work. They were Paula's, Michele's and my first choice to get the business. In the end though, it went to Leo Burnett in Chicago

Insanity indeed.

On a personal note to Fred, as Paul Harvey would say, "Now you know the rest of the story." I enjoyed your book immensely, and hope you're hard at work on a sequel. I know you have many more stories to tell.

And frankly, it'd be insane if you kept them to yourself.