Where never is heard an encouraging word

Work in advertising long enough, and you realize despite all the books, effective management style classes and lists on the subject, there really are only two kinds of bosses in the agency world.

Command and control. And nurture and inspire.

Unfortunately, agencies are usually lousy with the first kind and scarce on the second.

There isn't a creative working that hasn't felt the clumsy, heavy-handed thumbprints of an overbearing creative director on their work.

For some reason (cough "ego" cough "insecurity" cough cough "douchecentric personality disorder" cough), they feel the need to "make the work their own," agency code for "Just put my name on the award show entry form." and "I think I'll stay at the International Carlton at Cannes this year."

Having been a creative director, I always made it a point never to forget what it's like to present work. And being a copywriter, I never forget what goes into coming up with those ideas. So I always went the nurture and inspire route.

Here's the dirty secret about being a creative director: it's a lot easier than some of them make it look. The trick is to hire great people, make sure they don't run off the rails, clear the path by running interference for them, then get out of their way and let them do what you hired them to do.

Their success is your success. Bask in the glow. Repeat.

I'd like to suggest not only creative directors, but everyone in agencies—and in life for that matter—try to be more encouraging, supportive and inspiring to their colleagues. It's not a lot to ask, and it is the golden rule after all—or at least golden rule adjacent. Be the kind of person people want to work for - it's how you'll get the best work out of them.

After all, you've already got the job.

Travelin' man

Depending how much you enjoy packing five days worth of clothes into a carry-on, TSA pat downs, crying babies (on the plane, not at the agency), and off brand hotels your per diem more than covers (always a bad sign), travel can be one of the better perks of working at an advertising agency.

In the early stages of my career (pauses to consider fraudulent use of the word "career"), it seemed everyone was looking for a reason to walk the jetway as often as possible. It usually boiled down to one of three: an out-of-town client meeting, shooting on location (“We open on the Eiffel Tower...”) and the occasional new business pitch (“Every agency needs a casino…”).

A fourth reason that comes up a few times a year is award shows (Cannes) and seminars (wherever Adweek’s having one this week), but those are usually reserved for agency brass. After all they're the ones who've been working on their acceptance speech for your work for a couple weeks, so they should at least get to go.

Traveling for work on someone else’s dime is an easy inconvenience to get used to. Right up until you come home and realize the baby you left a week ago grew two inches while you were away.

Or you missed the piano recital your middle-schooler has been practicing for two months.

And that thing you wanted to do around the house didn’t get done by itself.

Travel happens to be on my mind because I’m currently on an out-of-town gig in San Francisco. A city I love, working with people I enjoy a great deal. If I wasn’t being put up in a hotel that's like the Hotel Earle in Barton Fink - without the warmth - the trip would be perfect.

Since the advent of digital, email and FaceTime, the need to travel doesn’t rear its head very often. I’ve worked for agencies in cities all across the country right from the pampered poodle comfort of my own living room. And let’s just say when I did I was always dressed for the office. Mine, not theirs.

For whatever reason, this San Francisco agency, who I’ve worked with from home for a year and a half, decided for this particular project they wanted me in the office live and in person this week. Happy to oblige.

So here’s the bottom line: Yes I miss the dog (when he’s behaving). Yes I miss the family (when they're behaving). I do miss having my own car (when it's behaving), although I’m getting to be the Lyft king of San Francisco and now know more about Lyft drivers than I ever wanted to.

On the flip side, at the end of the day, I get to walk out the door, be smacked in the face by the breeze coming in off the bay, and I'm in San Francisco. I like to file this under "things could be worse."

To sum it up then, travel is good this time. Missing home is tolerable (I'll be back tonight). I'm in a great city, with lots of chowder and sourdough. And, most importantly, the checks clear.

Now if you’ll excuse me, I have to go present a storyboard to the creative director.

In the first frame, we open on the Eiffel Tower.

Agency Standard Time

You're already familiar with Pacific Standard Time, Central Standard Time and Eastern Standard Time. What you may not be acquainted with is Agency Standard Time.

It isn't tracked on a clock or a calendar. In fact, it's barely tracked at all (except for freelancer hours - those are tracked very carefully). Agency Standard Time redefines the whole time-we'll start when we're ready continuum.

In agency time, meetings are scheduled at lunch and Fridays at five. One hour meetings take two-and-a-half hours. Or fifteen minutes. Weekends are yours, unless they're not. Up is down, black is white, night is day. In agencies, time is like a gas - ever expanding to fill the space it occupies. And since gas is mostly hot air, well, you see where I'm going.

Oddly enough, the ability to carve time out for golf with the client, trips to Cannes or SXSW and filling out award entry forms from the One Show to the Effies are remarkably unaffected.

Unlike the ability to blow smoke, or convince the client "this is exactly what Apple would do..." time simply isn't a respected commodity at ad agencies.

Well, at least yours isn't.