Encore post: Take the afternoon off

Every once in awhile on a Zoom call, my colleagues see me wearing this hat. And they always want to know the significance of 3:30. I explained it in this post about six years ago. But since I was asked again recently, I thought an encore posting might be timely.

So here you go. More than you ever wanted to know about this hat. Please to enjoy.

You might think what you're looking at is a ratty old baseball cap with 330 embroidered on it. You'd only be half right. What you're actually looking at is a collector's item.

Years ago, my colleagues and close personal friends Alan Otto, Tena Olson and I decided what America, and dare I say the world, was crying out for was another advertising agency.

And really, can you ever have enough?

So to fill the void, and to have a place to go where we could work with people and clients we like all day long, we immediately leapt into action and started getting together every Sunday morning at Starbuck's to map out our plan of attack for opening our own agency. Between lattes and banana bread, we batted around ideas how we'd differentiate our agency from the zillion others out there.

The first name we were going to go with was The Beefery. We took an old butcher cow chart, and instead of the names of the cuts we substituted clever ad terms, none of which I can remember right now. That may be why we never went with it. Under the heading of collector's items, there are also Beefery t-shirts and hats hidden away deep in some storage locker somewhere.

Anyway, we knew an agency called The Beefery wasn't going to get any vegan clients, but we were okay with that. Then, somewhere in the course of those caffeinated Sunday morning discussions, we decided to go with a name that represented something the three of us had experienced many, many times in our combined years in the business— nothing really good happens after 3:30 in the afternoon.

Ideas. Strategies. Disruptions. Pitches. Performance reviews. Client meetings. They all happen, but just not as well as they should after 3:30PM.

Our promise was we were going to get while the gettin' was good in the first three-quarters of the day. People were fresh, their creative juices flowing, they hadn't burned out yet. Every single day, we were going to hit the ground running first thing in the morning.

We'd be unstoppable. Then completely stoppable by 3:30.

Of course almost immediately it occurred to us, what with this being a "service business" and client emergencies having a timetable all their own, that clients would have a tough time buying into our philosophy. Which explains why, at the end of the day, 330 never got off the ground.

Despite that fact we continued to meet at Starbucks for months afterwards, occasionally talking about opening an agency but mostly just enjoying each other's company and the people watching.

Optimists that we were, when enthusiasm was at its highest we ponied up and had these hats made. I wear it all the time, and have to say I still like it a lot.

But not nearly as much as I like the idea of calling it a day at 3:30.

Encore post: Going bananas

I never should've looked.

As you may know, I often use Starbucks as my branch office when I'm working on an assignment. And, being a creature of habit, I always have a grande decaf and a slice of Banana Walnut Bread while I'm working.

Now, I've never been under the impression that it's a diet snack. But I always thought, you know - bananas? walnuts? - how bad can it be.

Well, today I found out.

A law went into effect the first of the year saying restaurants/coffee shops now have to post the calorie content of their food where the customer can see it before ordering. Which, as you can see, Starbucks has done.

Not that I ever gave any thought to it at all, but if I had I would've figured maybe 200, 250 calories. Come to find out I would've been off. By half.

It's just not fair. Where I once was just wistful and carefree ordering my faux healthy banana bread, I now find myself sweating like Mel Gibson at Passover dinner deciding whether I can justify that many calories for a snack.

Being beautiful isn't easy. I don't have to tell you.

Maybe next time I'll try to find someone else at the "office" who wants to split a slice with me. Maybe I'll just do without.

I did notice that my Starbucks sells real bananas at the register. I don't see a lot of fat chimps running around. Wonder how many calories in those?

Bed check

I'm not a scientist. And I'm not particularly well versed in the theory of time and space. But after years working in them, I can definitely tell you that time in advertising agency creative departments is a relative thing.

One of the beauties of it is that it's not as structured as other occupations. Creatives usually roll into the office between 9 and 10, and roll out when their work is done—whenever that happens to be. Or not.

Creatives tend to have a tough time shutting down the production line when it comes to thinking of ideas. And even if we make a concerted effort, the ideas just have a way of breaking through.

At the stroke of midnight. In the shower. On weekends. During holidays. At weddings. In the middle of funerals. Almost anywhere, the wheels are always turning. That's because the wheels don't punch a time clock, and they don't always turn as well with all the distractions of the open floorplan office. Don't get me started.

Apparently management at the last agency I worked at wasn't quite in sync with the creative process and the irregular hours it involves. So they did bed check on our group in the morning and late afternoon. One or two people would casually stroll through the office, acting as inconspicuously as possible with their heads swiveling from side to side and a notepad in their hands. Without regard to whether people were at the client, in a meeting, at lunch, working from home or just in the bathroom, they'd tally up the empty desks and report back to headquarters.

My creative director made a point of bringing it up in one of the creative meetings we'd have every few weeks where all the teams would gather to, you know, catch up and be family. Agencies are very big on being family.

The way these meetings usually went is everyone would gather at a long table in the conference room, then be encouraged to talk about how their day was going. What they were working on. Or vent about anything that was bothering them.

What was bothering most of us were these damn meetings.

The creative director said he was taking a lot of heat about the empty desks the management spies saw during bed check. To which I say if you can't take the heat...

Anyway, he made a point of saying he didn't care if we were there or not, as long as the work got done. (Hear that buzzing sound? That's the needle on the lie detector going into the red).

The upshot of it all was that for about three days after, people dragged themselves in at the expected hours, the ones we were reminded were the regular business hours as listed in the employee handbook. But to no one's surprise, the handbook wasn't a bestseller in the creative department. Within days everyone was back on creative standard time.

I think as long as the work gets done, you're available somehow when people need you, it really doesn't matter where the magic happens. There are any number of technologies that make it easy to be on the job without being at the job. And any number of coffee shops with free wifi.

Plus no one's doing bed check at Starbucks.

Take the afternoon off

You might think what you're looking at is a ratty old baseball cap with 330 embroidered on it. You'd only be half right. What you're actually looking at is a collector's item.

Years ago, my colleagues and close personal friends Alan Otto, Tena Olson and I decided what America, and dare I say the world, was crying out for was another advertising agency.

And really, can you ever have enough?

So to fill the void, and to have a place to go where we could work with people and clients we like all day long, we immediately leapt into action and started getting together every Sunday morning at Starbuck's to map out our plan of attack for opening our own agency. Between lattes and banana bread, we batted around ideas how we'd differentiate our agency from the zillion others out there.

The first name we were going to go with was The Beefery. We took an old butcher cow chart, and instead of the names of the cuts we substituted clever ad terms, none of which I can remember right now. That may be why we never went with it. Under the heading of collector's items, there are also Beefery t-shirts and hats hidden away deep in some storage locker somewhere.

Anyway, we knew an agency called The Beefery wasn't going to get any vegan clients, but we were okay with that. Then, somewhere in the course of those caffeinated Sunday morning discussions, we decided to go with a name that represented something the three of us had experienced many, many times in our combined years in the business— nothing really good happens after 3:30 in the afternoon.

Ideas. Strategies. Disruptions. Pitches. Performance reviews. Client meetings. They all happen, but just not as well as they should after 3:30PM.

Our promise was we were going to get while the gettin' was good in the first three-quarters of the day. People were fresh, their creative juices flowing, they hadn't burned out yet. Every single day, we were going to hit the ground running first thing in the morning.

We'd be unstoppable. Then completely stoppable by 3:30.

Of course almost immediately it occurred to us, what with this being a "service business" and client emergencies having a timetable all their own, that clients would have a tough time buying into our philosophy. Which explains why, at the end of the day, 330 never got off the ground.

Despite that fact we continued to meet at Starbucks for months afterwards, occasionally talking about opening an agency but mostly just enjoying each other's company and the people watching.

Optimists that we were, when enthusiasm was at its highest we ponied up and had these hats made. I wear it all the time, and have to say I still like it a lot.

But not nearly as much as I like the idea of calling it a day at 3:30.

Fire drill

At the building where I work – like all office buildings - the management company is required by the city to have annual fire drills. When you least expect it - provided you don't see the firetruck and guys in orange vests outside - building management breaks into your work day and makes an announcement over their static-y public address system. Lights start flashing, it's panic at the disco and everyone's instructed to evacuate the building using the stairs, not the elevator.

Slowly and orderly, everyone saunters out to the parking lot, wondering if there’s enough time for a Starbucks run. Then they check in with their company's point person to prove they weren’t left behind in the faux towering inferno.

It’s an inconvenience that interrupts work for a bit, but the intentions are good and this kind of fire drill can actually make a difference in a genuine emergency. Which is exactly the opposite of the fire drills you usually find in an advertising agency.

Sadly, people working in agencies are well acquainted with the other kind. The pain-inducing, frustration-increasing, time-wasting, resources-draining, brain-numbing, soul-crushing kind.

Agency fire drills are notorious shape-shifters. They can come in the form of an account person yelling in the hall for everyone to “Look busy!” as a new client prospect tours the agency.

They can be an all-hands-on-deck, cancel-your-weekend-plans mandate to try to save an account that’s been going out the door since they got it.

They can even be the creative director’s kids graduation, engagement, wedding or circumcision announcement that has to get done first, before the actual paying work. Don't even get me started on headlines for the circumcision announcements.

"Take a tip from a mohel who does!"

"Is your mohel good enough to make the cut?"

"It's time to put some foreskin in the game!"

The common characteristic of agency fire drills is they’re all, without exception, monumental wastes of time. They’re the original model for the hamster wheel. And the unlucky ones who are "volunteered" to participate are rats in a maze, who manage to find their way out the other side without reward for their effort.

Agency fire drills happen because people high enough in the food chain to call them have placed a misguided sense of importance on whatever the drill is. They’ve entered a state of denial regarding exactly what the results of everyone dropping what they’re doing to do something else will accomplish.

None of this should come as a surprise. Despite how lean, nimble, agile and responsive the agency website says they are, I have yet to work in a shop that runs as efficiently and effectively as they do in their fantasy life. The one that lives in their manifesto on their website.

Anyway, once the real-world fire drill is over, everyone shuffles back into the building, takes a crowded elevator back to their floor, and picks up where they left off.

And if they're really lucky, maybe they get a venti cappuccino out of the deal.

Don't ask: Watching your stuff

Continuing my ever popular Don't Ask series - the one that brought you such wildly popular and praised installments like Don't Ask: Moving, Don't Ask: Picking Up At The Airport, Don't Ask: Loaning You Money, Don't Ask: Sharing A Hotel Room, Don't Ask: Writing A Letter For You and the perennial Don't Ask: Sharing My Food, comes this timely post dealing with my latest irritation sweeping the nation: Complete strangers who ask me to watch their stuff.

When I work on a freelance gig that doesn't require me to be at the agency (the best kind), I like to get away from the distractions of home and use whatever Starbucks I happen to be near as my local branch office. Inevitably, as you'd expect in an establishment serving coffee in cups bigger than apartments I've had, people will eventually have to make a trip to the restroom.

For some reason, when that time arrives, I'm the guy they always turn to and say, "Excuse me, can you watch my stuff?"

I usually give them a non-committal kind of half-nod that can be taken for a yes, but that I can use for a no if their stuff goes missing and we wind up in court.

I think it's flattering people think I have an honest face (if that's what they think) and feel like they can trust me with their $3500 MacBook Pros, Swiss Army backpacks and iPhone 6's for as long as it takes them to pee. But the fact is with one house, two kids, two dogs, three cars and having to finance all of them, I have enough responsibility in my life without being a security guard for your stuff.

Plus the assumption I'm going to give chase to someone who's made off with your stuff is flattering, but misplaced. The most I'll do, and only because my sense of right and wrong is so finely honed, is try to get a plate number if they're in a getaway car.

It's an odd thing to me how unlike any place else, Starbucks and other coffee houses seem to work on the honor system. You don't leave your car running at the post office and ask the stranger walking by to watch it for a minute while you run in an mail a letter. Alright, maybe not a great analogy but you get my drift.

Anyway, it doesn't matter how nice you ask - I'm not getting shanked just because you couldn't hold it anymore.

Why not just do what I do? Get up, confidently walk to the restroom, quickly do your business and get back to your table. Make the assumption whoever's about to make off with your things doesn't know if you're watching them from the line or locked in the loo.

If your stuff is gone by the time you flush, don't blame me. I told you not to ask.

Drinking it all in

I don't think I have to tell you that over five years ago, I wrote a post about the many, many branch offices I work out of.

And by branch offices I mean Starbucks.

You may be a little cynical and think I'm bringing this up because it's a Saturday night, and I'm too lazy to think of anything new to write about. Well, no. Not entirely.

The reason I bring it up is because today I found myself working on a freelance gig at the Sunset Beach Starbucks for a few hours. And I noticed the customers who came in and out were very, how you say, beachy.

I've never worked at that office before. But I decided to widen my horizons a bit. I was tired of seeing the same people at the ones I usually work at. Plus it was a hot, sunny day and being near the water sounded like a good idea.

It made me realize even when I'm doing the same thing, there's a way to change it up. It's a lesson I could probably apply to a few other areas of my life.

I know, I should write fortune cookies or Hallmark cards - what can I say, that's what I thought.

I think I'm going to institute a new policy: every time I go work at a Starbucks, it's going to be a different one. God knows there isn't a shortage of them. I think seeing different kinds of people - how you say, clientele - helps the creative process along. That alone is reason enough to work there.

Well, that and a half-caf venti Carmel Macchiato.

Killing time

The ebb and flow of work at an ad agency is a mystery. Like online metrics, or an account planner’s opinion, it's often unpredictable and unreliable.

Some days it's a hive of activity, with people taking stairs two at a time, foam core boards in hand, comps stuck to them with push pins flying everywhere, racing to solve some important marketing dilemna.

Other days, for reasons equally unknown, there isn’t much to do. And the day goes by slower than Interstellar.

Though if you saw Interstellar, you know nothing could possibly go any slower.

Creative people want to be creative in everything they do, including killing time. As you see from the blurry, lo-res picture above, Matt Groening had some suggestions on the best ways to do that.

I have a few more:

1) Facebook Facebook Facebook
In an era where a disproportionate emphasis is placed on social media (“I can’t wait to engage with my toothpaste online!”), you can literally spend hours brushing up your social skill set.

Sure, to the untrained eye it might look like you’re posting shots of the sunset and cute cat photos all day. But if anyone asks, you’re studying up on Facebook advertising and the algorithms that allow them to target ads to the last subject you viewed or wrote about.

TIP: Make sure no one’s watching when you post your third Most Interesting Man In The World meme.

2) Starbucks Coffee Break
While Groening has already covered coffee break in the cartoon, he’s talking about that brown sludge that barely passes for coffee in the agency kitchen. I’m talking about Starbucks.

All you have to say is, “I’m running over to Starbucks and grab some coffee. Anyone want anything?” Everyone will immediately nod their approval, tell you no thanks they're fine, and then you can leave the building.

Whether you actually head to Starbucks is up to you. When you come back empty-handed almost forty-five minutes to an hour later, you can always say you drank it there. Or the line was too long. Or they ran out of the raspberry pump.

TIP: Don't say there wasn’t a Starbucks nearby. No one will believe you.

3) Your baby-size bladder
Repeat after me: the bathroom is your friend. No one will blame you or even think twice if you make a bathroom run hourly. It can be a little iffy when it comes to how long you can actually spend in there, but there are always lots of things to blame it on.

Like last nights' chili. Warm sushi. Or that agency coffee I was talking about.

TIP: Don't actually have bad chili or get sushi poisoning. This isn't a method acting class.

I'm sure there are a plethora of other ways to kill time. After all, I'm talking about very creative people here. And dear readers, I'd love to hear suggestions from you as well as some of your own experiences in this pursuit.

Hold that thought. I have to run to the bathroom.

The golden rule

So this evening I was sitting in the porcelain chair in our reading room, perusing the pages of Fortune magazine. As one does. I found an article that talked about how much employees who work for the Four Seasons Hotels love their company.

Not their jobs, their company.

Sure there are the perks you'd expect. Ridiculous employee room rates at any hotel in the chain, anywhere in the world. The ability to transfer to hotels in other countries, and live out that adventure in style.

But the one reason they love the company so much, and, by extension, customers love the company so much, is the one main rule they have for their employees: treat others as you want to be treated. Simple recipe for success, right?

They're not the only company that shares that point of view.

There's a little shmata shop you may have heard of called Nordstrom which also operates under the same golden rule. It's the reason their sales people are more like helpful, leave-you-alone-until-you're-ready people.

The sad thing about good service is that it's as surprising as it is refreshing. As customers, we've reached a point where we're so used to bad service it's like being hit with cold water when you encounter someone who's genuinely there to make sure you're happy.

When was the last time you said, "That guy was so nice! I can't wait to visit the DMV again!"

It's ashame more people don't make it a personal philosophy no matter who they work for. I work at a lot of ad agencies where no one treats anyone the way they want to be treated. And if they do want to be treated that way, they have bigger issues to worry about. But most of the time the philosophy is "Do unto others before they do it unto you."

Yes, it is a glamour business.

Still, I'm nothing if not an optimist. I believe the glass is always half full. Sure it's with rusty, dirty, chemically polluted tap water from a municipal reservoir homeless people bathe and pee in, but still.

I remain filled with hope that one day we'll all treat each other just a little kinder, a little better and a lot more like the way we'd like people to treat us.

Now if this asshole in front of me would just make up his freakin' mind. I need an ice vanilla spice latte like you can't believe.

Going bananas

I never should've looked.

As you may know, I often use Starbucks as my branch office when I'm working on an assignment. And, being a creature of habit, I always have a grande decaf and a slice of Banana Walnut Bread while I'm working.

Now, I've never been under the impression that it's a diet snack. But I always thought, you know - bananas? walnuts? - how bad can it be.

Well, today I found out.

A law went into effect the first of the year saying restaurants/coffee shops now have to post the calorie content of their food where the customer can see it before ordering. Which, as you can see, Starbucks has done.

Not that I ever gave any thought to it at all, but if I had I would've figured maybe 200, 250 calories. Come to find out I would've been off. By half.

It's just not fair. Where I once was just wistful and carefree ordering my faux healthy banana bread, I now find myself sweating like Mel Gibson at Passover dinner deciding whether I can justify that many calories for a snack.

Being beautiful isn't easy. I don't have to tell you.

Maybe next time I'll try to find someone else at the "office" who wants to split a slice with me. Maybe I'll just do without.

I did notice that my Starbucks sells real bananas at the register. I don't see a lot of fat chimps running around. Wonder how many calories in those?

I have more offices than you do

Whenever I decide it's time to head into the office, the first question I have to ask myself is which office will it be. Because, and I'm not bragging here, I have many branch offices all over Southern California.


And it's not just me.

I don't have anything quantitative to back me up, but from what I observe when I'm there, I'm pretty sure most freelancers work out of the same offices as I do. It's much more comfortable being greeted by the young, attractive, smiling barista when you come to work instead of the old, cranky, squinty-eyed security guard in the building lobby.

The parking is usually easier too.

The official home of worldwide headquarters for Jeff International is the one on Bellflower, next to the Verizon Wireless store and across from Weight Watcher's. It's always a good time watching the WW members doing a slow-motion speed walk over to my office for a low-fat blueberry muffin and a 500 calorie white chocolate frappuccino.

It's also down the street from Cal State Long Beach. So naturally, it's part time coffee house, part time study hall. Just like my other office across from Cerritos mall, and also near a campus: Cerritos City College.

Last night - and try not to be too jealous here - I had occasion to be in La Mirada for five hours while my kids were rehearsing a play they're doing for school. If you know anything about me, you know I don't often say this, but fortunately, I had work to do.

I knew there'd be one of my branch offices nearby where I could do my work until rehearsals were over. For the extremely low price of a grandé decaf and the wireless, my five hours in La Mirada blew by faster than I ever would've imagined (apologies to my friends that live there - you know who you are.)

I haven't always had the luxury of rolling in whenever I want, wearing shorts and t-shirts, working at my own pace and having a table all to myself. I've worked on-staff at agencies in high-rises before, and I probably will again.

Hopefully next time I do, I'll find one where the security guard wears a green apron, smiles, then charges me four bucks for something I know I could get a lot cheaper somewhere else.

It would just make me feel better.