Showing posts with label Wells Fargo. Show all posts
Showing posts with label Wells Fargo. Show all posts

Tuesday, February 11, 2014

Greetings

Here's a trend I could do without. Greeters.

It's not that I'm an unfriendly person. I think if you asked anyone who knows me, right after they stopped laughing they'd tell you I'm actually pretty much of a social butterfly.

But really, this trend of having greeters at every business has to stop.

Of course Walmart is where it all started. It was originally hailed as a great idea, letting retirees earn some money and interact with the public by giving them smiles, handshakes and fist-bumps.

Plus, what with the blue vest, it gave eighty-year olds yet another fashion option.

But like weeds, now greeters are popping up all over. The place that it irritates me the most is at my bank, Wells Fargo.

Already known as a bastion of friendliness and personal attention (cough, cough), now I can't even run into the bank without being stopped in my tracks with "Welcome to Wells Fargo" and "How's your day going?" and other assorted small talk.

Here's the thing: when I run into the bank, I want to run into the bank and run back out again. What I don't want is to be intercepted by a teller walking the floor, who should be behind the counter making that winding line move faster.

As if that isn't annoying enough, now the tellers are suddenly all chatty and small talk. "Is it nice outside today?" Really? Here's an idea: look out the fuckin' window while you're taking my deposit. "Busy day for ya?" If it is, standing here talking to you isn't going to help is it.

I appreciate that they're trying to humanize the experience and promote a friendly image. But the needs of the customer have to come first, and no one's in there to make friends.

So stop talking to me, do your job, and get me out of there as fast as you can.

And have a nice day.

Monday, November 28, 2011

See the problem?

Apparently it's pretty easy to get a job at a bank these days. Especially since a working knowledge of math doesn't seem to be part of the job description.

I'd overpaid my overdraft account, and Wells Fargo wanted to refund my overpayment.

Instead of sending me an email, or electronically transferring it back into my account, they sent me a check. In the mail. With a 44 cent postage stamp.

Even if I was going to feel sorry for the banks - which I'm not - they're not making it easy to.