Turkey time

Thanksgiving. The day we all come together to celebrate a uniquely American tradition: carb-loading like we’re prepping for the Olympics.

Every year, we gather around the table, and swear “this time I won’t overeat.” Cut to an hour later: you're sprawled out on the couch, pants unbuttoned, clutching your stomach like you're smuggling a watermelon.

It starts innocently enough. You sip a little wine, nibble on an appetizer— maybe a rogue deviled egg. Then the turkey arrives, and it's bigger than your first apartment. Followed by the mashed potatoes, stuffing, cranberry sauce, green bean casserole and the perennial mac and cheese.

And let’s not forget those soft, buttery Kings Hawaiian Rolls that seem harmless until you’ve inhaled six of them in under sixty seconds. You tell yourself you’ll space it out, but last year you didn’t get thirds on pumpkin pie and that’s not happening again.

Then there’s the conversation, the yearly revival of the same script, performed live by your family.

First, the weather commentary. Wherever you live, someone will complain it’s too hot, cold, rainy, or windy. Next there’s the politics grenade. Someone throws it in the middle of the table like a Molotov cocktail, and everyone braces for impact.

“If I ran the country things would be different,” says an uncle who couldn’t run a lemonade stand without losing money. Five minutes later, we’re knee-deep in a debate over whether pineapple belongs on pizza (it doesn’t).

And yet, as the night winds down, the vibe changes. Everyone settles into quiet resignation of a food coma. Maybe it’s the tryptophan, or the second bottle of wine. But something unexpected starts welling up inside. Gratitude.

Not the hashtag kind of gratitude, where you post a filtered photo of pie with a caption about “feeling so blessed.” This is the raw, messy gratitude that sneaks up on you when you’re hit with the realization these are your people, and you wouldn’t trade them for the world.

And there it is. The point of Thanksgiving. It isn’t to be perfect. Or poised. Or even politically correct. It’s to show up. To gather. To try.

So, this Thanksgiving, embrace the chaos, the carbs, and the conversations. And when you’re lying on the couch, full to the brim with turkey and love, remember: you wouldn’t have it any other way.

Even if you did promise yourself you’d only eat one roll.

I've always loved Nordstrom

Since this has been a stellar news day for Nordstrom, I decided to go back into the Rotation and Balance archives—all the way to May 2010—and repost an experience I had with them that's forever made me an advocate for the store as well as a regular customer.

Of course, the reason they're in the news today is that they've decided not to continue their business relationship with Ivanka Trump, which means they won't be carrying her merchandise. The reason is because it wasn't selling. Ivanka's dad, the so-called president and liar-in-chief, thinks it was a political move against him.

Here's a little lesson in economics and American capitalism, just in case he's taking a tweet break and having someone read this to him: if it sells, it stays. Simple as that.

The decision wasn't political, but it did coincidentally align with my political leanings. So naturally I was happy about it.

Anyway, I've always loved Nordstrom's, and this post will tell you why. They're an extraordinary store when it comes to customer service. For example, if you bought Ivanka Trump merchandise in the past, I'm sure they'll let you return it with or without a receipt.

You're welcome. And please to enjoy.

There are things in this world I admit I'll never understand. How deep the ocean is. The vastness of the universe. My income tax forms. And why every store can't offer the same extraordinary level of customer service as Nordstrom.

There's such a thing as going the extra step, and then there's going above and beyond above and beyond. Which is exactly what Nordstom's did for me.

If you know me at all, you know I practically live in black shirts. Specifically lightweight, black corduroy shirts from Nordstrom. These magnificent shirts are incredibly comfortable and amazingly versatile. They're equally at home whether the occasion is formal or casual. They save me a lot of decision making when it comes to what I'm going to wear - kind of like Jeff Goldblum's closet filled with all the same outfits in The Fly. (Point of fact: I'm much more careful going through the transponder).

But I digress.

When I first saw these shirts, it was love. So I bought four of them, thinking that would be plenty to last me. But the years take their toll, and the shirts became threadbare, torn, and faded. I admit I took them for granted. I always thought I'd just be able to hop over to Nordstrom and get some more.

Come to find out that wasn't the case.

When I couldn't find them in the store, I went online. They weren't there either. So I sent an email to a Nordstrom customer service person who replied they no longer carried the shirts and weren't planning on getting them in. I asked if they could special order them, and the answer was a polite no.

Here's the thing - "no" is not an answer I'm fond of taking. I decided to take my case higher up the Nordstrom food chain.

I got the name of a senior management person - let's call him Dave - who I thought might be a good person to talk to. After explaining my situation in an email to him, he said he'd see what he could do and get back to me.

Not only did he get back to me, he got back with the answer I was hoping for.

He said even though they didn't stock the shirts, there was a person in their product development department - let's call her Annie - who could make it happen. Annie figured out that they had enough of the material to make four sample shirts. They'd be made at the sample shop instead of on the line, dyed black, hand-stitched, and they'd be just like the original shirts.

Except custom ordered, hand-made and mine.

So the shirts will arrive this week. I'm forever grateful to Dave for his responsiveness, and Annie for her extraordinary efforts to insure I got the merchandise I was looking for. And to both of them for demonstrating that genuine customer service does still exist.

When you see me wearing one, you may not know it's one of the shirts that Nordstrom hand-made for me.

Don't worry. I'll tell you.