Showing posts with label WTF. Show all posts
Showing posts with label WTF. Show all posts

Sunday, March 30, 2014

CPK WTF

The California Pizza Kitchen I knew and loved is no more. It was acquired about three years ago by private equity firm Golden Gate Capital.

Sounds appetizing doesn't it?

Originally, CPK was the poor mans answer to Wolfgang Puck's legendary Spago restaurant, which ushered in the era of individual pizzas.

At the beginning, CPK felt upscale even though it was reasonable price wise. There were linen napkins. The waitstaff work black slacks, white buttoned up shirts and black ties. Somewhere down the road they changed to black shirts as well, which made it even more ritzy-ish.

And of course, there was the food.

It's hard to imagine now, but at the time their Original BBQ Chicken Pizza was all the rage. Plus they offered an original selection with toppings no one had thought to throw on a pizza before. California Club pizza (essentially a BLT on pizza dough). Hamburger pizza. Thai pizza. They had those and more - something for every taste.

I can't even count the number of meals, meetings, dates and family dinners I've had there over the years. And because they were a quality chain, from my first meal at the original restaurant on Beverly Drive, to the one in the Mirage in Vegas, to the one on Geary St. in San Francisco, I always looked forward to my meal and knew I was going to enjoy it.

But of course, as my high school girlfriend told me on our final date, there's a last time for everything.

Since Golden Gate Capital acquired them, everything has gone downhill except the prices. The uniforms are now open-collar checked or brightly colored shirts and jeans. It feels more like a Texas Roadhouse than a CPK. It's only a matter of time before there's sawdust on the floor and a mechanical bull.

And under the heading of fix it when it's not broken, they've changed the crust of the pizza to something considerably less tasty. They've taken many of my favorite items off the menu - Roast Garlic Shrimp pizza, I'll never forget you.

They've also done a little Three-Card Monte with the names of some menu items. What was their spectacular Original Chopped Salad is now called the Italian Chopped. And the BBQ Chicken Chopped now has "The Original" in front of the name.

One change I'll admit to liking is the bread, now a more Italian look, taste and presentation.

But the bread isn't enough to justify the ridiculous prices they now charge for a decidedly lower brow, too casual experience. With a family of four, ordering the very minimum we can get by with and no drinks (water for everyone), we're hard pressed to get out for under $60 before tip.

Fortunately, the new owners realized one thing missing from the old CPK was a manifesto - that precise group of words to let the dining public know their philosophy about what California stands for, what it means and why they needed to rework the menu into something really special.

Manifestos are something I happen to have some experience with. I've written my fair share of them, and since Apple have yet to encounter a client that doesn't want one.

Reading theirs, it's apparent to me the words, sentiment and their take on California are as authentic as the notion they won't unload the chain in a heartbeat for the right price.