Glass slipper

While it's not a picture of my foot, it may as well be. Here's what happened.

About nine days ago, I woke up in the middle of the night with a craving for cold, clear, healthy water from the dispenser in our refrigerator. I'm absolutely sure it had nothing to do with the leftover cheesecake that was also in there. No one's under oath here. Anyway, somewhere on the well worn path between the bedroom and kitchen, I stepped on a small piece of glass. Funny how that'll wake you right up.

I reached down, pulled it out of my foot, threw it away and continued on to the cheesecake. Excuse me, water.

Fast forward to last night. I came home from having lunch with my great friend Carrie (Petros in Manhattan Beach - chicken souvlaki is the hot tip), got out of the car, set my foot down and could barely walk. I managed to make it into the house, fell into one of our living room chairs (the one without the dog on it), and stayed there most of the night.

Since the glass stepping happened a week and half ago, and I'd been fine since, I didn't give it a second thought. Instead, I figured it was the new orthotics I'd gotten about five days ago and was still getting used to.

Whatever it was, it hurt like hell. And the bad news is that I was supposed to leave with young Mr. Spielberg for Comic Con this morning.

However, it was not the pain-free foot morning I'd hoped for. I was going to tough it out and just go - always a good idea with four days of walking and standing in lines ahead - but the wife put her foot down (SWIDT?), insisting I call my podiatrist and get it seen.

So my son drove down to Comic Con with his friend Austin at 7 this morning, and I saw my doctor at 10.

My foot was clearly swollen, with a redness emanating out in a circle from one spot on my foot. He pressed the center of the spot, and I believe there may still be a hole in his ceiling where I went through.

So he decided to scrape my foot, which is exactly what it sounds like.

Scraping skin off the bottom of my foot, he wasn't having any luck finding anything. Then, he stopped for a moment and said, "Ah, there it is - don't move." I didn't move, and he got a tweezer-looking thing and pulled out a small chunk of the glass I'd stepped on nine days ago.

I couldn't believe it. He said if I'd come down here to the Con with it, I probably would've wound up in the ER with a fever and nasty infection. Instead, he got it out, gave me an antibiotic to take if it didn't feel better by the end of today (which it does) and suggested I soak it in hot water with epsom salt (just finished my second soaking).

Fortunately tonight was Preview Night at Comic Con, so I didn't miss much except walking the exhibition hall, which I couldn't have done anyway.

My son and his friend scored tickets to the world premiere of Star Trek: Beyond, so that's where they are tonight. My excellent friend Dale is here, so he met me at the Fox Sports Grill in the hotel and we had dinner (it didn't involve walking, just an elevator ride).

With my foot feeling considerably better, the Con will start for real for me tomorrow.

I still don't know what broke in our house or where that piece of glass came from.

But I think the lesson is don't have cheesecake leftovers, and I won't have to walk to the kitchen.

Brace yourself

Way back in January, I was taking my son somewhere. I don't remember exactly where, but knowing him it was probably a movie, a panel discussion about a movie or to meet friends so they could go see a movie.

Anyway, I forgot something in the house, so I bounded up the four brick steps on our walkway, then caught my foot on the top step and went down faster than a My Big Fat Greek Wedding sequel.

I hurt my left wrist pretty bad and thought I'd broken it. So I went to our local urgent care and, after an X-ray and exam, learned it was just a severe sprain. They wrapped it up in a wrist brace, gave me some Advil and said to take it easy.

I didn't really think much more of that visit until I got the bill for it. The charge for the X-rays and exam were fine. It was the charge for the wrist brace that caught my eye: $307.55. Here's the funny part: this Urgent Care facility is next door - literally twenty feet - from a CVS drug store, which happens to carry the exact same wrist brace for $28.79.

This aggression will not stand man.

I called the billing department and talked to Eric. He was very understanding, and saw right away the charge for the brace was excessive. He was going to have a supervisor review it, and meanwhile he was putting my bill on hold. God love you Eric, you made this so easy.

What I found out was apparently Eric was a little lax on follow through.

Weeks later, I received another bill with the exact same charge. So I called again and spoke to Carlos this time. Clearly Carlos was a man of action. Unfortunately, it was the exact same action as Eric, which was no action at all.

Long story short, I spoke with Carlos a second time when I received yet another bill, and Aida when I received a collection letter. All of them told me, repeatedly, my bill would be on hold while the amount was being disputed.

I called one more time, and got my old pal Eric again. Eric and I go way back. He was shocked, shocked I tell you, to learn this matter hadn't been resolved. So he put me on hold, then put me on with his supervisor, Bob.

It was evident to me Bob the supervisor was suffering from a medical condition called full of shit.

The symptoms are fairly easy to diagnose, even for a layman.

Blatant lies like "that's what we pay for the wrist brace" and "we've already put it in the system, we can't reverse it" that are easy to shoot down. Unwilling to confront and accept facts, like when I told Bob he actually could reverse it and there was no way it cost that much. He then apparently had a psychotic break, telling me urgent care doctors never refer patients to CVS to get medical equipment, despite the fact I informed him I'd been directed there many times to pick up a bandage, gauze or some kind of ointment (never a fan of that word).

At the end of the conversation, Bob's condition must've flared up. He said he couldn't do anything, and I told him no, he was choosing not to do anything (my therapy dollars at work). Without any investigation of his own, he replied that yes, he wasn't going to do anything.

Clearly, Bob wasn't familiar with Jeff letters.

Moments after hanging up with Bob, I sat down and wrote the CEO of the hospital system that runs the urgent care. I explained the situation, why it was unacceptable, attached pictures of the proximity of the CVS to the urgent care center as well as copies of the numerous bills and the collection letter.

Bob didn't know it, but he'd messed with the wrong cowboy.

Within 24 hours, I received a call from the VP Director of Patient Billing. She was apologizing up and down the place for my experience with her department. Of course the charge was excessive, and she was removing it from the bill leaving a balance of zero. Then, icing on the cake, she informed me she'd already spoken with Bob, Eric, Carlos and Aida about how they could've better handled my situation.

I imagine Bob's medical condition resolved itself right through his pants when he heard she was calling.

She also asked if I'd be willing to come in and talk to her department - including the people I'd spoken to - and give a talk about the experience from a patient point of view, and make suggestions how it could be improved.

God knows, I love playing a big room, so I told her I'd be happy to.

The moral of my story is next time you get an outrageous bill, medical or otherwise, don't just whip out the check book and gripe about it. Write a letter - to the person at the top - and ask them to do something about it. You have nothing to lose. More often than not, in my experience, they'll take some sort of action to resolve the issue.

And if you wind up talking to Bob, say hi for me.

Have a nice trip. See you next fall.

Yesterday I did something I haven't done in a very long time. And no, it wasn't write copy someone wanted to read. You're so predictable.

What I did was fall flat on my ass.

It was bound to happen. With two kids, two dogs and all the equipment that comes with them, it's no wonder the house is a virtual minefield most of the time. I would've said obstacle course, but obstacles can be overcome. In a minefield, you always have to be in a state of high alert.

Anyway, we have two extremely comfortable chairs in the living room. Right now they're covered in the powder blue slipcovers. Those are the ones we have on them when we're not using the floral ones. Clearly I lost the slipcover battle, which explains why we don't have the Elvis in Hawaii slipcovers. Or the ones with the cowboys and fire engines.

I might be getting off topic here.

Anyway, I was sitting in one of our comfy living room chairs, working on my laptop doing extensive, in-depth research into the topic of my next blogpost: Survivability Tactics & Probabilities and the Implications Of The Thermonuclear Threat.

That or I was watching Between Two Ferns. I can't remember.

At any rate, I got up to do something, and as I did I was closing my laptop and not looking down. Which was bad news for me, because there was a musical instrument in its case on the floor in front of me. My foot caught it, I lost my balance and went careening off a low bookshelf into a wall, involuntarily pirouetting like Baryshnikov and falling like a redwood all while trying desperately not to drop the laptop.

Unfortunately, not having my hands available to help right the ship, I went down like a ton of bricks. Fortunately I had a hardwood floor to cushion my fall.

The good news is I managed to stop the laptop from crashing to the floor. I was also able to hold my neck in such a way that my head didn't slam against the floor. The bad news is I'm feeling it this morning. I'm sore, scraped and bruised (which also happens to be the name of my law firm).

Having kids - well, teenagers - in the house, one thing I always notice is how resilient they are. They heal fast from almost everything: colds, injuries, hurt feelings, bad parenting. I however do not heal that fast. I fully anticipate hurting for a couple weeks while my body figures out what the hell I was thinking trying to get out of a chair.

So for the next few days, it's going to be ice packs, heating pads and Neosporin. And as long as I don't look to far to the right, my neck doesn't remind me how sore it is.

I've heard a rumor that, in some homes, there are actually dedicated spaces where you can store your belongings so they're out of the way and don't pose a risk to people walking in the house. But I'm not falling for it.