Showing posts with label warranty. Show all posts
Showing posts with label warranty. Show all posts

Saturday, March 19, 2011

Padding my story


 If you know me at all, you know there are some things I have absolutely no trouble stopping.

Like work, cleaning, work, reading, work, eating – okay, maybe not eating.

One thing I was having trouble stopping was that two-ton hunk o’ depreciating Japanese metal I drive everywhere (although I suppose in light of recent events, there are worse things the metal could be than depreciating). Seems my rear brake pads were worn down to almost nothing (I know the feeling). Not quite metal on metal, but nanoseconds away from it.

While I had my car at the dealer for a regular service, my service writer broke the news about the brakes. Then he told me how much it was going cost to replace the pads and turn the rotors. After I shook my head and asked if I’d heard him right, that’s when I put the brakes on.

Now, I’m all about easy. I like having a relationship with my dealership, as well as recourse should something go wrong. It’s not my first rodeo - I know I pay more for that, which up to now I’ve been willing to do. Maybe that’s because up to now it hasn’t been that much more.

But I found out on this last visit that there’s only so much I’m willing to fork over for someone to smile at me while they’re picking my pocket (not exactly the phrase I wanted to use, but it’s a family blog).

Let’s get right to it shall we? $459. That’s how much they wanted to lighten my wallet for the work. Seemed a little excessive to me, so I decided to do something I should’ve done a long time ago – take my business somewhere else. After all, my car’s out of warranty, and it’s not like other places don’t guarantee their work.

I searched Yelp for brake places near me, and much to my checkbook’s delight there was a great one only three blocks from my house. I went there, and explained the situation to Bob. I assume it was Bob. That’s what the patch on his industrial, grease-stained jumpsuit said.

Bob smiled the knowing smile of a man that lives in a very big house thanks to people who are mad as hell at their dealers and not going to take it any more. Bob checked out the rear brakes, and agreed I needed the work done. For $210.

Not that I’m counting, because I don’t want to seem petty or anything like OH GOOD LORD IT'S 54% LESS!

Bob ordered the pads that day and I brought the car in the next morning. While they worked on it I walked over to the donut shop across the street for coffee and a maple twist (I told you stopping eating wasn’t my strong suit). By the time I got back, twenty minutes later, the car was ready to go. And stop.

My neighbor always asks me, “How old do you have to be before you realize you’re getting screwed by the dealer.”

Now I know the answer. This old.

Thursday, April 8, 2010

Now I know why it's called Tide

Here's one of my dirty little secrets. Okay, not so dirty. I love doing laundry.

I can't really explain it, other than this: to me, laundry is like a good story. It has a beginning, middle and end.

As an advertising copywriter, I'm not used to things having an end. I'm used to them going on forever and ever, revision upon revision, with everyone including focus groups, the client's wife and the cleaning lady on three opening their big, stupid, gaping pieholes and chiming in with their unqualified opinions about how their ad - the one that I've just slaved over and honed to gleaming perfection until 3 in the morning - should be rewritten and why what it's saying isn't the way it should be said.

Okay, I may have digressed.

Anyway, when the spin cycle is finished, the genuine feeling of satisfaction and accomplishment is just getting started.

Washing machines are like cars to me. I know how to run them, but I don't know how to fix them. So when my 12 year-old Whirlpool Heavy Capacity 8-cycle 2-speed top-loading washer decided to spring a leak and turn our small laundry room into an indoor pool, needless to say I found myself momentarily baffled.

Keeping my wits about me, I leapt into action. I called my son in and had him clean it up. Once he was done I told him to wash the towel. He didn't appreciate the irony.

Fortunately we have an extended warranty on our creaky old washer. I just called it in and the guy came out. After checking the washer thoroughly, he made his diagnosis and said I had a leak in my drainage hose.

I get that a lot.

Sadly he didn't have the part on the truck. But he was able to do a temporary repair using what I like to call "the miracle of duct tape." When the part comes in I'll call again and have him install it.

Until then I'll be at the laundromat, my fist full of quarters, writing my story.

Then folding it.