Encore post: Answer the call (to action)

You can’t overstate the ability of advertising people to inhale their own fumes. It may be part of the job description. I’ll have to check with HR.

Many of them have what I’d call an unrealistic sense of consumer behavior that should rightfully be filed under wishful thinking. For example, against all evidence from the beginning of advertising time, there’s a prevailing thought that just because you bark an order at the consumer and tell them to do something, they’ll actually do it.

If it were only that easy.

How else to explain the fact almost every piece of—let’s call it marketing communication—that gets produced has what’s referred to in the biz as a CTA. In civilian terms, a Call To Action.

It’s the instruction from the advertiser on what they want you to do next. And it’s not one-size-fits-all. There is no standard CTA. It can be anything from Learn More to Call Now. Sign Up to Get Started. Take the Survey to Talk To Us. Let’s Go to Join Free For A Month (that was Netflix-it was a great month).

It’s a good thing it’s there. Otherwise how would you know what to do, amiright?

Here’s the truth: agencies consider a 2% click rate on web ad CTAs a resounding success. If you were getting a 2% return on any investment in your life you’d be looking for a new place to invest. But when it’s a 2% click through on banner ads (don’t get me started), the champagne is flowing, the overgrown frat boys are high-fivin', backs are being slapped and the junior team is getting assigned the agency promo piece touting their digital prowess.

On every agency brief—the six to eight page document explaining the assignment and showing that otherwise educated people don't know what brief means—there’s a description about what the agency/client wants the consumer to do as a result of seeing the CTA. For example, “Include CTA to visit website to drive user to website.”

Hey, Captain Obvious, what color was George Washington’s white horse?

Anyway, it occurred to me how much better agency life would be if there were CTAs, like these, that you could click on when the situation called for it.

Make It Stop
Anytime anyone calls a meeting about what they discussed at the last meeting, and what they'll be discussing in the next meeting as a result of this meeting, all you do is click on this CTA and immediately all the sounds stop coming out of their mouth. Their lips are moving, but they're not saying anything. Oh wait, that's already happening.

Go Away
This one's a lifesaver. Great for personal space invaders, hallway talkers or the smug, self-righteous contrarian that lives to argue with everything you say. It's essentially the CTA that wishes them into the cornfield. I'm guessing that's going to be one crowded cornfield.

Not This Again
Remember that revision the client wanted, and you made, and then they took it out? And now they want it back in? This happens on a daily basis on every account in every agency. It just makes you shake your head and ask if they've always had this much trouble making up their mind (well, yes and no - BAM!). Hit this CTA, and it resets time back 15 minutes before the original request got re-requested. Normally only Superman can turn back time by flying counter clockwise to the earth's rotation. This will make it a lot easier on him.

Drop It
Basically a trap door for every occasion. Whatever they're doing to bother you, just hit this CTA and a trapdoor opens under them. Laugh and smile as they go plummeting down an endless tunnel that will eventually land them in the seventh circle of hell.

Or another meeting.

Not so Super

I’ll be the first to admit it. I am not by any stretch of the imagination or in any way a sports fan. I know what you’re thinking: how can someone like me who’s in peak physical condition not be into sports?

I know, it’s a riddle wrapped in a mystery inside an enigma.

I do however occasionally like watching the World Series (baseball, right?) but that’s about it. Unless you count the Kentucky Derby, Preakness and Belmont Stakes because who doesn’t like horseys.

And reading the Racing Form. And placing bets.

Anyway, when Super Bowl Sunday rolls around every year, for the most part I look at it as the best day of the year to go to the movies, visit Disneyland or shop at South Coast Plaza. At least for about three and a half hours.

But because I’m in the line of work I’m in, I do have to slog through the game and watch the commercials. Including mine.

Here’s the problem: Apple set the bar for Super Bowl spots with their legendary “1984” commercial. You know, the one directed by Ridley Scott that we’re still talking about forty years later. But the downside of that spot was it got advertisers to think that just by pouring a ton of money into a spot, they’d have a memorable, entertaining Super Bowl spot that would ring up championship sales for whatever they were hawking.

Not so fast. If you watched the big game this year, you might’ve noticed there are about sixty examples that prove otherwise.

That’s not to say there haven’t been some enjoyable spots over the years. One of my favorites is this FedEx spot, which lays out in detail exactly what it takes to produce a successful Super Bowl spot. It's a low-res version, but you still get the idea.

Another is the Audi “Prom” spot. Everything about it is right—the casting, the dialog, the story, the production. They even caught lightning in a bottle with the reaction shot of the prom queen after the kiss.

The spot I liked most this year, besides mine, was actually this Disney+ commercial. Simple, engaging and not weighed down with celebrities and production value. It wasn’t forced.

I was discussing the spot with my close personal friend and blogger extraordinaire Rich Siegel, and he reminded me of the other reason I liked it so much. He said “When everyone is shouting, whisper.”

He’s right of course. Enough with the shouting.

In politics. In life. And especially in Super Bowl spots.

Goodbye Blaine

I got some sad news over the weekend. My friend Blaine Lifton died.

I met Blaine many years ago when he was on staff and I was freelancing at DJMC, a retail ad agency in downtown Los Angeles. My art director, the late, great Jim Benedict and I shared an office, and Blaine and his partner shared the office next to us. Thanks to Blaine, it was a great neighborhood to work in.

Blaine was always the person we’d bounce ideas off of. He understood humor as few did—not to mention the ins and outs of the highly-charged agency politics and relationships—and always had a positive energy that lifted everyone he came in contact with.

My permalancer situation ended after a couple years, and unfortunately I lost touch with Blaine. But in one of the very few good things about Facebook, we managed to reconnect years later and remained in touch.

When I went to New York to see Springsteen On Broadway (I know, I’m as surprised as you are), Blaine was the person I saw it with. First we had a long, catching up dinner at Juniors Deli in the theater district, and then we walked to the theater and saw the Boss.

For you fellow Bruce tramps, you’ll appreciate this fact: we sat in row E.

Afterwards, Blaine and I waited with the other fans outside for Bruce to walk from the Walter Kerr Theater stage door to his limo, and then just stood on the sidewalk for an hour talking about the show we’d just seen.

In the years since, Blaine tried a few times to hire me freelance at his New York agency Hyperbolus, but the timing and my availablilty just never worked out. Or maybe it was my day rate. Sometimes it's hard to tell.

Our mutual friend Gina and I spoke in November, and she let me know Blaine was battling colon cancer, and that it had been discovered very late stage. As chemo does, it wiped out his immune system. He caught covid, and passed away last Thursday.

There are certain people that are lights in our lives, and you pick up right where you left off even if it’s been years since you’ve seen them. And they continue to bring smiles to your face every time they visit your thoughts. Blaine is one of them.

God bless you friend. I'm grateful for our reunion and the all too little time we had. Peace on your journey.

Now I don't know how I feel, I don't know how I feel tonight

If I've fallen 'neath the wheel, if I've lost or I've gained sight

I don't even know why, I don't know why I made this call

Or if any of this matters anymore after all

But the stars are burnin’ bright like some mystery uncovered

I’ll keep movin’ through the dark with you in my heart, my blood brother

- Bruce Springsteen

Encore post: Radio radio

Yesterday I was talking about radio with my pal Rich Siegel, author, owner and grand poobah of Round Seventeen. In one of my many business schemes, I asked Rich why don’t we start a radio production company. We’re both good writers with lots of radio production experience. It seemed like a win-win to me.

Rich replied, “Who pays for radio anymore?”

Thanks pal. Here’s my balloon –pop it.

Of course, he’s right.

For starters, there’s not a lot of radio being done, and what little there is certainly doesn't have any money – real money – thrown against it. Agencies usually just hand it off to the juniors, or the interns because they pay them even less than the juniors.

In most agencies, radio is considered the bastard stepchild to, well, to just about every other media. Maybe it’s because good radio is so hard to do, but many writers suddenly seem to get swamped when a radio assignment is up for grabs.

I’ve never looked at it that way.

The fact is, for the most part, the agency leaves you alone when you write radio. It’s not that high on the glam-o-meter, so you can usually fly under the radar and write some pretty fun stuff. But let me go back to an earlier point: good radio is hard to do.

There are of course basic rules to writing good radio. But if you've listened to any radio commercials lately, I'm sure you'll agree there need to be more.

Here are a few I’d add:

First, no more spots where the listener is eavesdropping on the recording session, and then the talent realizes they’re recording.

Next, no fake stand-up comedians with bad fake material and fake canned laughs.

Then, no more spots where the talent is talking about a sale with another talent, and suddenly there’s a door slam sound effect and the first talent says something to the effect of, “I guess everybody’s going to the (CLIENT NAME HERE) sale!”

Even though many writers use them, filler lines have got to go. You know the ones I mean. Lines like “so what’re you waiting for?” or “Hurry in now, the only thing that’ll be gone faster than these (PRODUCT NAME) is this sale.“

Lastly, the direction “more energy, have fun with it” must be banned from all recording sessions. No real person is that happy about having to take erectile dysfunction pills or diarrhea medicines.

This isn't the first time Rich and I have talked about starting a business. Just a few days ago, he suggested we start a deli.

I thought it was a good idea. Obviously, since we work in agencies, we already have enough baloney to stock it.

Encore post: Non-essential personnel

There’s been a great deal of discussion about essential and non-essential workers these past ten months. In the middle of a devastating pandemic, we quickly found out who we absolutely needed and who we could live without.

And the surprises weren’t all that surprising.

The people we take for granted day in and day out—grocery checkers and stockers, delivery people. Obviously the frontline medical heroes. The under siege postal workers (buy stamps). People who keep security and infrastructure going. As well as a long list of others.

And hey, you'll never guess who wasn’t considered essential. Give up? I hate for you to hear it this way but it's people who work in advertising agencies. I know, I’m as shocked as you are.

But here's something we know deep down in those places we don't talk about: the harsh reality is that was true even before the pandemic. And it’ll be true after.

Truth can be such a cruel mistress.

Come to find out in a non-existent survey not conducted by Gallop, that in the time of Covid, turns out people across every demographic—including some that haven’t even been segmented yet—actually set priorities about what's essential and what isn't.

While people are busy worrying whether a cough is just a cough or whether it's a debilitating virus that's going to have them fighting for their lives in the ER, oddly enough they don’t consider banner ads, screen takeovers, wild postings, commercials of any kind (with the exception of those two Match.com Satan ads), radio spots repeating the phone number three times, bus shelters, outdoor, paid social, email, direct response tchotchkes (no I didn't look up the spelling, yes it's correct), online surveys, YouTube pre-rolls, theater ads that piss you off before the movie (remember movies?), product placement in those movies, brochures, endcaps, welcome kits and more essential.

Even more non-essential? People who create them.

But fear not fellow agency people. Remember that many great artists aren't appreciated in their own time. Eventually this too shall pass, and people will come out of the plague culture and discover they hold a deep appreciation and fond nostalgia for all the ads they saw that began with "These are challenging times..." and ended with "We're in this together."

Someday the world at large will see the sense in theoretically normal-thinking adults putting their health and the health of loved ones at risk to bring them commercials that involved people breaking into dance for no reason, running footage, bite and smiles and people who aren't doctors but play one on television.

You know, the same as usual except now the people in them wear masks.

I've heard the arguments: we're keeping the economy going during a bad time. Bringing information people would have no. other. way. of getting. Setting an example by being at work, etc.

I got news for you. Essentially, you're kidding yourself.

Encore post: Client rewrites

I'm doing something right now I'd advise anyone writing a blog not to do. I'm writing this post while I'm extremely pissed off. I know what you're thinking, "But Jeff, you're usually so funny and easygoing and levelheaded, what could possibly put you in such a foul mood?"

Well, I'll tell you. Clients who want to be copywriters.

There's a story I may have told before here, but it bears repeating. Paul Keye, who owned Keye Donna Perlstein, one of the great Los Angeles creative shops that isn't around anymore, wasn't just the creative director. He was also a copywriter, and a great one at that. He was presenting his work at a client meeting, and the client was being particularly dickish about it. Finally the client made some bullshit, insignificant, arbitrary change, like "the" to "a". He looked up at Paul and said, "What can I say Paul, I'm a frustrated copywriter."

To which Paul took a beat, then replied, "No, I'm the frustrated copywriter. You're an asshole."

Any copywriter who's been in the ad biz more than ten minutes has had the joyless experience of the client reworking their copy, with total disregard for what goes into creating it. Even when they like the copy, clients rarely get the nuance, cadence, subtlety, humor and rhythm of words well written. One of the most common places they take refuge is "I don't get it, how will any of our customers?"

Respect from clients for consumers intelligence is harder to find than a Christmas bonus.

Don't get me wrong: I'm sure occasionally a client will contribute something positive and helpful that doesn't make the copy sound like a strategy statement. Just like occasionally I believe I'll win the lottery, or Scarlett Johansson will return my calls.

If you think I'm painting clients in broad strokes and generalizations, take a look and listen to TV and radio commercials tonight. They were all client approved before they got there. We'll talk about the ratio of good to bad when you're done.

Originally this post was going to be about the subject of overthinking, but then I realized it's essentially the same thing. Clients examine copy with a magnifying glass the consumer will never use—assuming they even read the copy in the first place (you know the old saying).

It is endlessly frustrating with one client. The good news however is I have several who've been chiming in on how they think it should read. Copy by committee. Mmmm mmmm good.

Here's what I try to think about to keep it all in perspective. When Goodby had the notoriously bad Carl's Jr. account, they insisted on rewriting virtually everything that was presented to them. When asked about it, Jeff Goodby allegedly said, "It's a great deal. They write the copy and pay me." After it left, Goodby apologized to the staff for taking the business in the first place.

Whenever a creative chimes in with anything unflattering about the client, they're usually met with the fact that the client pays the bill and can have it the way they want. Thanks, but we already know this. I pay my doctor bills, but I don't get to tell him how to do the surgery. But then medicine isn't a collaborative sport like advertising. Which leads me to another thing: we're not curing cancer here. Don't get me started.

Here's the thing: this isn't my first rodeo. I know clients are always going to be changing copy, sometimes with the genuine intention of thinking they're making it better. And sometimes just because they're frustrated copywriters.

So I'll try to keep Jeff Goodby's comment in mind, along with my own personal motto.

The checks clear.

Encore post: Answer the call

You can’t overstate the ability of advertising people to inhale their own fumes. It may be part of the job description. I’ll have to check with HR.

Many of them have what I’d call an unrealistic sense of consumer behavior that should rightfully be filed under wishful thinking. For example, against all evidence from the beginning of advertising time, there’s a prevailing thought that just because you bark an order at the consumer and tell them to do something, they’ll actually do it.

If it were only that easy.

How else to explain the fact almost every piece of—let’s call it marketing communication—that gets produced has what’s referred to in the biz as a CTA. In civilian terms, a Call To Action.

It’s the instruction from the advertiser on what they want you to do next. And it’s not one-size-fits-all. There is no standard CTA. It can be anything from Learn More to Call Now. Sign Up to Get Started. Take the Survey to Talk To Us. Let’s Go to Join Free For A Month (that was Netflix-it was a great month).

It’s a good thing it’s there. Otherwise how would you know what to do, amiright?

Here’s the truth: agencies consider a 2% click rate on web ad CTAs a resounding success. If you were getting a 2% return on any investment in your life you’d be looking for a new place to invest. But when it’s a 2% click through on banner ads (don’t get me started), the champagne is flowing, the overgrown frat boys are high-fivin', backs are being slapped and the junior team is getting assigned the agency promo piece touting their digital prowess.

On every agency brief—the six to eight page document explaining the assignment and showing that otherwise educated people don't know what brief means—there’s a description about what the agency/client wants the consumer to do as a result of seeing the CTA. For example, “Include CTA to visit website to drive user to website.”

Hey, Captain Obvious, what color was George Washington’s white horse?

Anyway, it occurred to me how much better agency life would be if there were CTAs, like these, that you could click on when the situation called for it.

Make It Stop
Anytime anyone calls a meeting about what they discussed at the last meeting, and what they'll be discussing in the next meeting as a result of this meeting, all you do is click on this CTA and immediately all the sounds stop coming out of their mouth. Their lips are moving, but they're not saying anything. Oh wait, that's already happening.

Go Away
This one's a lifesaver. Great for personal space invaders, hallway talkers or the smug, self-righteous contrarian that lives to argue with everything you say. It's essentially the CTA that wishes them into the cornfield. I'm guessing that's going to be one crowded cornfield.

Not This Again
Remember that revision the client wanted, and you made, and then they took it out? And now they want it back in? This happens on a daily basis on every account in every agency. It just makes you shake your head and ask if they've always had this much trouble making up their mind (well, yes and no - BAM!). Hit this CTA, and it resets time back 15 minutes before the original request got re-requested. Normally only Superman can turn back time by flying counter clockwise to the earth's rotation. This will make it a lot easier on him.

Drop It
Basically a trap door for every occasion. Whatever they're doing to bother you, just hit this CTA and a trapdoor opens under them. Laugh and smile as they go plummeting down an endless tunnel that will eventually land them in the seventh circle of hell.

Or another meeting.

Encore post: Ass scratching' nomad

Before I tell you how "ass scratchin' nomad" became my new favorite saying, let's talk about the picture.

If you're a regular reader—and if you are you should get out more often—you know each post usually has a large, relevant photo centered at the top.

But I felt, and I believe you will too, that no one needed to see this particular picture any larger than it is.

Just so you know, the photo isn't of the person I'll be talking about. Butt the action is (see what I did there?).

Because our agency has grown so fast, there are now more people than there is space for them all (still waiting for them to ask me for recommendations about who to tie the can to-don't get me started). Anyway, an individual at my agency, who doesn't have an actual desk or workspace to call his own, wanders around from desk to desk and person to person doing whatever the fuck it is he does there.

So get this: apparently while he was discussing business with someone at the agency, he was leaning on the end of their desk, with his elbows in front of him, and his low-riding blue-jeaned derriere sticking out in the aisle between desks.

And while that may have been a comfortable position for him to discuss business, it wasn't exactly the best view for the individual sitting at the desk directly behind him.

Little did they know the view was about to get a lot worse.

Apparently Mr. No Office had an itch to scratch. So, being cultured and part of polite society, he quickly excused himself, went to find some privacy in the men's room, and discreetly attended to the need.

I'm just messin' with you. He crammed his hand down his pants, under the waistband, and scratched his sweaty, unwashed ass for longer than anyone wanted to watch.

It's the kind of slick move legends are made of. It's also the kind of story that spreads like wildfire through an agency.

I share an office just down the way from where the ass-scratching incident occurred. With me in our one-window, no-view office are three roommates. One of them happens to be an extremely funny writer. Wait, I meant another extremely funny writer.

When the story of the ass scratching eventually made its way to our office, my fellow writer was mortified. She couldn't believe someone would do that kind of thing out in the open for everyone to see. I don't remember her exact words, but it was something to the effect of, "As if the job isn't hard enough, now I have to worry about seeing some ass-scratchin' nomad when I'm walking in the office."

BAM! My new favorite phrase was born.

If you know anything about me, you know I'll often take a phrase or joke I like, hang on to it like a rodeo rider and run it into the ground until people know I'm going to say it before I do. If you think I'm kidding, go back through my posts and see if you can count how many times you see the words "high school girlfriend."

True to form, every day since I heard it, I've been trying to work "ass scratchin' nomad" into my office conversation at least once a day.

So thank you to my writer roommate for a line I'm having immense fun with, and that cracks me up every time I think about it.

When we were discussing the event, someone said the moral of the story is if you're going to scratch an itch like that, maybe you ought to find a more discreet place to do it. But I think that's all wrong.

The moral of the story is don't shake hands with him.

Family unties

In his most recent Ad Contrarian newsletter (which you can and should subscribe to here), the great Bob Hoffman says, “Anytime you see the word journey you know you’re in for some massive bullshit.”

The same can be said anytime your employer calls a town hall meeting—inevitably at the most inconvenient time—either in the lobby or on Zoom to tell the underpaid, overworked staff they’re more than just employees working for the man: they’re family.

While this point of view occurs at client side companies I've worked at, I've heard it from literally every agency I've ever been at. For some reason, the commeraderie and casual environment, combined with the rapid-fire wit and intelligence that pervades agency hallways and open office seating is frequently mistaken by leadership for a bond and allegiance that extends beyond the paycheck.

Clearly family means different things to leadership than it does to say Merriam Webster, who defines it as a group of people who live together, or one that is similar to another related by blood, marriage, law, custom or members of one’s intimate social group.

Some greeting card companies and inspirational posters (with and without kittens) define family as people in your life who want you in theirs. The ones who accept you for who you are. Love you no matter what, and would do anything to see you smile.

When was the last time an agency gave a rat’s ass about you smiling?

The truth is when agencies and companies talk about family, it’s more along the lines of the Sopranos. As long as you’re making them money, you’re part of the family. But the minute you’re not, or decide to leave, you're dead to them.

I worked for a company for two years. A lot of that time was spent writing about their core values, with emphasis on how they cared for their employees and considered them *checks notes* family. When I gave notice, I wanted to meet with the VP of Marketing to thank him for everything. Two meetings were scheduled, two meetings were cancelled. I wrote him a nice, personal email afterwards. Never heard back.

From the minute he heard I was going, as far as he was concerned I was gone. And it was a really nice email. Oh well.

When I worked at an agency that shall go nameless—as all agencies within walking distance of the beach, Sancho's Tacos and Pacific City should—they unexpectedly and unceremoniously let a group creative director go who, unlike the executive creative director that tied the can to him, was extremely popular and well liked. True to form, it happened Sopranos style: he went out to lunch and never came back. The next day, the executive creative director sent out a bullshit email condescendingly explaining how these things happen, and we're all still family and we'll get past this sad day together.

He didn't even work up a sweat shoveling that hard.

All this is to give you an important safety tip—don't cross the streams. Work is work, and family is family.

It's easy to tell the difference. Real family doesn't need a town hall to tell you who they are.

Agency side. Client side.

If you’ve followed this blog any amount of time, first let me say thank you and I understand your disappointment.

For those that have in fact been following, you may already be aware I've gone client side and am no longer on the agency side of the table. In case you're not familiar with my job-hopping journey (pausing to laugh for using the word journey), here's a quick little recap.

Near the end of 2019, I left—and by left I mean was laid off in a 12-person sweep—from my cushy, high-paid, high-powered, impressively titled, glamorous job introducing a new luxury car brand to a grateful nation from the tony beachside offices of a Korean owned advertising agency that shall go unnamed.

Innocean.

You might also know that afterwards, I enjoyed six bliss-filled, worry-free months of freelance, matinees, lunches with friends, bingeing Breaking Bad (again), cutting down the stack of books on my bedside table (not reading them, just cutting them down), playing with my dogs and spending daylight hours with the family.

But while I was living the good life and cashing the freelance checks, come to find out this nasty little virus was making its deadly way around the globe. And suddenly every headline in the trades was screaming about layoffs and furloughs, cutting freelance budgets and dwindling product inventory as infection rates were rising.

It was at that point I decided maybe the smart play would be to park myself somewhere for a while until this covid thing blew over. You know, one day just disappeared like a miracle. Fuck Trump.

Anyway I knew I wasn’t ready to go back to an agency. And even if I had been, they weren’t hiring.

Coincidentally about this time, a friend of a friend I used to work with who had gone to a tech company mostly known for their printers, scanners, projectors and sports personality spokesperson, told me they were looking for a writer. Long story short—if that’s even possible at this point—I went, I interviewed, I charmed, I brought the funny and I got the gig. I’m assuming my friend got the referral fee.

Normally this is where I'd make the joke (again) about not naming the company, then I'd name the company. Comedy gold. But when I signed on with this tech company, in the slew of onboarding paperwork there was something about mentioning them in social media or a blog, and what else I'd have to say if I dropped their name. I really should read these things more thoroughly. And while I usually like to gamble, my Jedi instincts are telling me not to do it today. But I've given you enough to go on—you can figure it out.

Alright, against my better judgement here's one more clue: their first product was the EP-101, and every product after was considered the son of the EP-101. What do you need, a roadmap?

Anyway, here's what I've learned since being on the client side: she’s a whole other country. It’s like the United States and England. You know you’re both speaking the same language, yet there are still different ways of saying the same thing that are unique to the territory.

Agency: “I know it’s 10am but we need it by noon.”
Client side: “We’re already past the deadline. I can only give you 5 more days.”

Agency: “I’m going shopping after lunch. I’ll be back later.”
Client side: “Lunch is from noon to 1PM. If you’re taking a late lunch please let your manager know.”

Agency: “This is pretty edgy. Let’s see what happens.”
Client side: “Can you make it duller? (not the stupidest thing ever said to me, but still deserving of a post all its own—coming soon)

Agency: “Where did you get those ripped jeans – they’re rad!”
Client side: “We’re pleased to announce jean Fridays!” Please see the employee manual for specifics.

Agency: The creative director will never go for that.
Client side: "Tell creative we're changing it to read like this."

There are things I miss about being in an agency creative department. The flexible hours, the money, dressing like a 17-year old, the money, being with sharp, funny, talented, creative people all day every day, the money, and the sense of all of us being in the foxhole together and working as a single entity—not unlike the borg in Star Trek. And of course, the money.

But client side at my company—look at me talking like a team player—does have its advantages. For one thing, my job isn't at the mercy of a creative director who had a client meeting go south. Or a client's spouse who thinks their nephew could do it better. It also helps that we're a financially solid global technology company that's done very well even in the time of covid. In fact, we were designated an essential company because many of our products are designed for home office use, and made the transition to working at that new Ikea desk under your bedroom window easier.

So the bottom line is I'm glad I made the change. And while I have the occasional feeling of buyer's remorse and the grass is always greener, I see myself here for a long time, doing some pretty nice work with our cool spokesperson and a group of genuinely nice people.

Right up until the next time someone tells me to make it duller.

The five stages of advertising

I think it's safe to assume my ad agency creative broheim—and woheim—will immediately recognize these five stages of emotion. While your first thought might understandably be that they're the five stages of grief, they're actually the five stages we all go through while we're pushing the boulder uphill, attempting to get great work out the door.

Truth be told, there's a fine line between advertising and grief. Nah, I'm just messin' with ya. There is no line. It’s basically the same emotional rollercoaster as mourning a loss. While there might be slight variations on the themes from agency to agency, the experience always has a familiar ring to it.

DENIAL.

This happens right at the beginning: the kickoff meeting. They hand out the brief, and after a quick look see the head shaking starts. You're inside voice starts muttering things like “They can’t really want all this in the ad.” “It’s five pounds of shit in a two pound banner.” “This isn’t the real brief, no one would be that stupid.”

Which of course takes us seamlessly into the next stage.

ANGER.

I think Elvis put it best when he said, “Lord a’mighty, I feel my temperature risin’…” Anger kicks in at the precise moment you realize the client wants the ad packed with exactly everything they just told you they wanted in the kick off. And the account people promised it to them before they spoke to you.

If they'd had bagels at the kickoff maybe you'd have been more forgiving. But they had to cut back on the bagel budget because Cannes will be here before you know it. They'll be entering all that work you're shaking your head about. If I were you I wouldn't waste any time working on the acceptance speech.

I may have gotten off topic here.

Anyway, as all this goes running through your inner conversation, you can't help but default to a tactic that has about as much chance of working as a Republican healthcare plan.

BARGAINING.

This happens in the account exec or supe’s office, you know, the “they can’t be serious about this” meeting where you explain there’s no way what they’re asking for will work.

It's a tale as old as time. Once you walk out of that encounter, there's only one thing you'll be feeling.

DEPRESSION.

The account person already promised it to the client, and why don’t you just take a shot at it and see what you can do. And if you’re wondering what it is they’re putting on your shoulders right now, it’s the “Besides, the client isn’t happy with us and it’ll make the agency look bad if we don’t deliver.” weights.

And by agency they mean them.

ACCEPTANCE.

You’re not getting out of it, so you take the shot. Maybe they’ll realize what they’re asking for is awful once they see it. Not likely, but keeping hope alive is all you've got right now. So off you and your partner go, deep sighs and muttering lines like, “Oh well, they’re getting the advertising they deserve.” and my personal favorite, “The checks clear.”

Of course, when this happens enough times and you come to the realization it ain't ever going to change, there's always a sixth stage to keep in mind once you've tried everything else.

HEADHUNTER.

Encore post: Curing cancer

This post originally appeared about eight years ago. Amazing isn't it? Not the post—the fact I've been cranking this stuff out over eight years.

The reason for the repost at this particular point in the juncture, I'm sorry to say, is the situation has gotten much, much worse. Seriousness at advertising agencies has reached—and forgive the term—pandemic proportions. It's spreading faster than ever.

What's driving it? Decisions and work that's data driven. Nonstop metric measuring (my metric's bigger than yours). Low supply and high demand for just about everything. Fear, fear and more fear. Of keeping jobs and accounts. Losing jobs and accounts. Flying under the radar. Standing out in the meeting. Budgets being cut. Fear at agencies in a post covid world is running more rampant than ever before.

All of this has led to more meetings and pep talks with charts showing how serious the situation is.

I prefer to take the opposing position: if we can't have fun and enjoy a business where we get to dress like fifteen-year olds, make shit up all day, eat free pizza, bagels and meeting leftovers more often than any healthy human should, then what hope is there?

Have a read and see if you don't agree.

And by all means, take this post very, very seriously. As I know you will.

Every once in awhile, I'm reminded in no uncertain terms that we do very important work in advertising. Very important. It’s obvious isn’t it? If the work wasn’t life or death - which it apparently is – then why would some people in the business treat it that way? People in advertising wouldn’t lie.

Nah, I’m just funnin’ ya. It isn’t. And they would.

I’ve said it before, and I’ll say it again: people take themselves too damn seriously in a business that’s supposed to be fun. Not fun in the ha-ha sense, but fun in the working hard, producing something we can be proud of creatively and that moves sales for the client sense.

There’s also award show and media girl fun, but that’s for another post.

Just today, a friend of mine asked what happened to, “Here’s a great idea, we love it, here’s a shitload of money now go produce it.” Good question.

The answer of course is fear. Fear is what happened to it. Fear of making a decision, and fear of taking responsibility for that decision. Fear of losing your job over that decision. Fear of telling a creative team to just go produce an idea without a room of 12 strangers who know nothing about it to back them up.

I’ve never been one to be accused of overthinking the work, and that may explain two things: first is my unfrightened attitude. For some reason, when you don’t take things as seriously as other people do it really bothers them. They feel like you’re not a “team player” (by the way, whole other post about that phrase coming soon - oops, may have tipped my hand).

And second, it’s the reason I prefer freelance. Going on staff means one thing and one thing only (hint: contrary to popular belief it's not job security). It means you have to take it seriously.

Don't misunderstand, I know full well there are serious aspects to what we do. Millions of dollars are spent, and clients, understandably, expect to results from it. Careers and reputations are often made and broken on one decision. But those things are the price of entry of being in the business, and everyone at the door waiting to come in knows it.

The thing is, after everything you've given and sacrificed and struggled through to get in, there's still a constant demand for a blood oath to show how serious you are about it.

For example, I’m not sure when it happened, but somewhere along the way the powers that be decided if creative people were really going to be serious about it, they should be on call 24 hrs. a day, like doctors (who actually are curing cancer and making a real difference). And they should be on call with their personal cell phones without reimbursement.

That seems fair.

There are agency cultures that live and breathe by the if-you're-not-here-on-Saturday-don't-bother-coming-in-Sunday credo. I've worked for them, we all have. But like my pal Rich Siegel at Round Seventeen so aptly put it, I didn't drink the Kool-Aid. No need to linger after school if I have nothing to do just to make sure I'm seen after hours.

If I'm not there, start without me.

Here's what I know for sure. We're creating a disposable product no one outside of the client is asking for. Occasionally it does some good. Once in a while it's extremely creative. And when it moves product, whatever that product is, it's a great thing for all involved. Don't get me wrong: just because our product is disposable doesn't mean there aren't great commercials deservedly burned into the public conscious for the right reasons. For example, Apple's "1984" spot.

But for every "1984" there are a thousand "Mucinex in. Mucus out." spots.

Which is hard to believe, given all the seriousness that went into them.

Gone phishing

How gullible are you? Here’s how you find out: take the last four numbers of your Social Security card, add them to the year you were born and that’s the percentage of how gullible you are.

Want to know the rapper name for someone as gullible as you? Take your first dog’s name and the last thing you ate and you’ll have it.

If you think those fun and funny questions that keep popping up in memes on right-wing propaganda highways like Facebook are nothing more than a humorous diversion, then the laugh’s on you.

They’re actually sophisticated, well-designed, algorithmically enhanced, individually targeted ways to fool you into ponying up passwords, security question answers, user names and other personal information that in any other circumstance you’d never reveal to anyone.

The term is phishing. And while phishing originally applied to emails that tried to get you to reveal your personal information to people like that Nigerian prince who needed your bank account to deposit the lottery winnings/inheritance he had waiting for you, the term now applies to any online scheme to rube you out of your personal info.

Full disclosure—I’ve answered a few of these my own self, but only after careful consideration as to the possibility of discerning any of my info from my answers. Of course, I won't know if I got it right until it's too late.

The other part of it is advertising. You and your eyes are the only product Facebook has to sell to advertisers. By posing seemingly harmless, mildly entertaining questions and getting you to answer them, Facebook algorithms easily divvy up a dossier of your likes and dislikes, political views, salary, occupation and more into demographic buckets to justify their ad rates to agencies and advertisers.

Not to burst anyone’s fun bubble, but I’m old enough to remember when privacy was a thing. It still is with me. And if you want to protect yourself from fraud, identity theft, a barrage of advertisements and unscrupulous social network creators, it should still be a thing with you too.

My recommendation is find your fun elsewhere, in ways that won’t separate you from your money without you knowing.

And if anyone asks why you won’t answer these fun questions, tell them rapper Ace Shrimp Burrito told you not to.

Unwinding

A few weeks ago, my showbiz son who has a high-salaried, high-powered creative position working for one of the major studios—not saying which one, but I do love their TVs and videocams—moved out to be closer to his place of employment. He was going to make the jump a year ago, but you know, covid. So he worked from here, stashed his money, and now that it looks like the lot will be opening up soon he’s shortened his commute time considerably.

That’s not what this post is about. Stick with me.

In the wake of his relocation, I was finally able to access one of the closets in his bedroom without stepping on any land mines of Star Wars toys, keyboards, books, scripts, musical instruments, clothes and an assortment of other items placed there with the sole purpose of making me go ass over teakettle in the space of ten feet.

Rummaging through the closet, in a box buried and forgotten about 20 years ago, were a bunch of reel-to-reel and cassette tapes of radio spots I’d done very early on in my career (pausing to laugh hysterically for using the word “career”).

I vaguely remembered a few of the titles, but because I don’t own a reel-to-reel or a cassette player I had no way to listen to the solid gold copywriting craftsmanship that was no doubt waiting on them.

Leave it to the interwebs. I went to the Google and found a company called King Tet Productions just slightly south of me in the lovely seaside town of San Diego. I shipped the box down to him, and three days later got back a CD with all the spots restored for my crystal clear, quality listening pleasure.

I raced out to my car, put it in the CD player and listened to them all.

And you know what? They were garbage.

Time is a cruel tease, because in my mind, at the time I wrote them, I thought they were great. After hearing them, I remembered a few of the recording sessions with some of my favorite voice talent. The sessions were great. The writing was awful.

Bad puns, hokey ideas, crummy needledrop music and cliched lines. I have no excuses other than I was just starting out (actually the other excuse I have is "The dog ate my homework" but I didn't think it would apply here). But here’s the thing. They all got sold, produced and aired. Insert something here about clients getting the advertising they deserve. Or maybe it’s just that in the last 20 years my taste has improved, I’ve honed my skills as a writer and marketer, worked on perfecting my craft and have just become better over time.

Nah, I’m just funnin’ ya. That’s not it.

I remember one of them was the first radio spot I ever did. It was for Frings at Jack In The Box, a new product that was a combination of french fries and onion rings in the same bag. The same bag!

Anyway, I recorded it at Wally Heider Studios (bet at least two of my readers haven't heard that name in awhile), in the big room. Jack Angel was doing a Bogart impression, and I had an end line about how the Frings taste better and better "...as time goes by."

I know. It hurts just to read it.

But it was the first radio spot I'd written, and I remember being so excited when I was shopping in a retail store and heard it come on over the speaker. I wanted to tell everyone I'd written it. Not so much anymore.

I guess the lesson here is we all have to start somewhere, and not to worry too much. Because the more you write the better you get, you know....

Nope. Not gonna make the same mistake twice.

Non-essential personnel

There’s been a great deal of discussion about essential and non-essential workers these past ten months. In the middle of a devastating pandemic, we quickly found out who we absolutely needed and who we could live without.

And the surprises weren’t all that surprising.

The people we take for granted day in and day out—grocery checkers and stockers, delivery people. Obviously the frontline medical heroes. The under siege postal workers (buy stamps). People who keep security and infrastructure going. As well as a long list of others.

And hey, you'll never guess who wasn’t considered essential. Give up? I hate for you to hear it this way but it's people who work in advertising agencies. I know, I’m as shocked as you are.

But here's something we know deep down in those places we don't talk about: the harsh reality is that was true even before the pandemic. And it’ll be true after.

Truth can be such a cruel mistress.

Come to find out in a non-existent survey not conducted by Gallop, that in the time of Covid, turns out people across every demographic—including some that haven’t even been segmented yet—actually set priorities about what's essential and what isn't.

While people are busy worrying whether a cough is just a cough or whether it's a debilitating virus that's going to have them fighting for their lives in the ER, oddly enough they don’t consider banner ads, screen takeovers, wild postings, commercials of any kind (with the exception of those two Match.com Satan ads), radio spots repeating the phone number three times, bus shelters, outdoor, paid social, email, direct response tchotchkes (no I didn't look up the spelling, yes it's correct), online surveys, YouTube pre-rolls, theater ads that piss you off before the movie (remember movies?), product placement in those movies, brochures, endcaps, welcome kits and more essential.

Even more non-essential? People who create them.

But fear not fellow agency people. Remember that many great artists aren't appreciated in their own time. Eventually this too shall pass, and people will come out of the plague culture and discover they hold a deep appreciation and fond nostalgia for all the ads they saw that began with "These are challenging times..." and ended with "We're in this together."

Someday the world at large will see the sense in theoretically normal-thinking adults putting their health and the health of loved ones at risk to bring them commercials that involved people breaking into dance for no reason, running footage, bite and smiles and people who aren't doctors but play one on television.

You know, the same as usual except now the people in them wear masks.

I've heard the arguments: we're keeping the economy going during a bad time. Bringing information people would have no. other. way. of getting. Setting an example by being at work, etc.

I got news for you. Essentially, you're kidding yourself.

The sweet spot

What with the ‘rona and all this year, everyone I know seems to have grown more than a little tired of not just learning to bake all the sourdough and banana bread the world can bear, but actually baking it. If I never see a group of squishy, brown bananas again—don’t get me started.

Needless to say, this frame of mind doesn’t bode well for all the baked goods you promised yourself and your pudgy little cousins you’d be making over the holidays.

So I'm thinking maybe the first gift you ought to give yourself is letting the exceptional Detroit Baker handle all your holiday baking needs.

Full disclosure: the Detroit Baker happens to be my good friend Claire. And, I say this objectively, everything about her is exceptional. She's talented, smart, funny, beautiful and an awesome individual. The world could definitely use more people like her.

But the good news is you can have someone just like her baking all the sweet treats for you and yours this holiday season.

Claire and I used to work together at an agency, and I used to enjoy all her baking for free. Whenever there was a birthday, work anniversary or special occasion, all of us looked forward to her bringing in some incredible, imaginative, original baked treats. They’d be in the coffee room, and throughout the day I’d just casually and (so I thought) inconspicuously keep sauntering in to have another bite.

I’m sure my co-workers would’ve loved some, but he who hesitates and all that.

I once told Claire about the fact that I'm allergic to chocolate. She looked startled and said, “That’s the saddest thing I’ve ever heard.”

Anyway, visit her site at DetroitBaker.com, and order some of the many sweet treats she has to offer. Or if you have something specific in mind, she'll make it one-of-a-kind custom just for you.

And while you’re there, do me a favor and remind her about my chocolate allergy, and let her know I'm still waiting for the oatmeal raisin cookies.

Encore post: This is what advertising is like

A lot of people have asked me what advertising is like. And it's hard to put into words, especially when you're trying to explain it to working professionals who have to dress like adults, keep regular hours and actually show something for their efforts at the end of the day.

I wrote this little gem almost eight years ago as a way to try to explain what working in the ad biz is like. It captures it fairly well.

So keep your hands and arms inside the basket, buckle your seat belt and enjoy the ride.

So many metaphors, so little time.

Not too long ago, 20 people boarded the Windseeker ride at California's other amusement park, Knott's Berry Farm. It takes riders up 300 feet, spins them around, takes their breath away and then lowers them safely back to the ground. All in about three minutes start to finish.

I have a big appreciation for things that take 3 minutes start to finish.

Anyway, that particular day was a little different than every other day because the riders got stuck at the top for over three hours until ride mechanics rescued them.

This is exactly what advertising is like.

At first you're whisked away to dizzying heights, and what with big production budgets, location shoots, vendor lunches, comp subscriptions and days at a time out of the office, the view is spectacular. In fact, you can't see another job you'd want for miles and miles.

You start to think it'll be like that every time, but then one day you get stuck. Fighting for the work. Fighting for the budgets to execute the work you've been fighting for. Fighting the client to get them down to one thought instead of ten in a :30 second spot.

The bad news is no one's coming to rescue you. You have to do that yourself.

It often involves getting off one ride and hopping on another. And another. And another.

It's an odd way to manage a career (pause for laughs for using the word "career"), yet it's just standard operating procedure.

Besides, when it comes to amusement, you can't beat it.

Bed check

I'm not a scientist. And I'm not particularly well versed in the theory of time and space. But after years working in them, I can definitely tell you that time in advertising agency creative departments is a relative thing.

One of the beauties of it is that it's not as structured as other occupations. Creatives usually roll into the office between 9 and 10, and roll out when their work is done—whenever that happens to be. Or not.

Creatives tend to have a tough time shutting down the production line when it comes to thinking of ideas. And even if we make a concerted effort, the ideas just have a way of breaking through.

At the stroke of midnight. In the shower. On weekends. During holidays. At weddings. In the middle of funerals. Almost anywhere, the wheels are always turning. That's because the wheels don't punch a time clock, and they don't always turn as well with all the distractions of the open floorplan office. Don't get me started.

Apparently management at the last agency I worked at wasn't quite in sync with the creative process and the irregular hours it involves. So they did bed check on our group in the morning and late afternoon. One or two people would casually stroll through the office, acting as inconspicuously as possible with their heads swiveling from side to side and a notepad in their hands. Without regard to whether people were at the client, in a meeting, at lunch, working from home or just in the bathroom, they'd tally up the empty desks and report back to headquarters.

My creative director made a point of bringing it up in one of the creative meetings we'd have every few weeks where all the teams would gather to, you know, catch up and be family. Agencies are very big on being family.

The way these meetings usually went is everyone would gather at a long table in the conference room, then be encouraged to talk about how their day was going. What they were working on. Or vent about anything that was bothering them.

What was bothering most of us were these damn meetings.

The creative director said he was taking a lot of heat about the empty desks the management spies saw during bed check. To which I say if you can't take the heat...

Anyway, he made a point of saying he didn't care if we were there or not, as long as the work got done. (Hear that buzzing sound? That's the needle on the lie detector going into the red).

The upshot of it all was that for about three days after, people dragged themselves in at the expected hours, the ones we were reminded were the regular business hours as listed in the employee handbook. But to no one's surprise, the handbook wasn't a bestseller in the creative department. Within days everyone was back on creative standard time.

I think as long as the work gets done, you're available somehow when people need you, it really doesn't matter where the magic happens. There are any number of technologies that make it easy to be on the job without being at the job. And any number of coffee shops with free wifi.

Plus no one's doing bed check at Starbucks.

Agency opening ceremonies

Next time someone at your agency starts yapping about team players, and trust me, someone always does, tell them to put their uniforms and flags where their mouth is.

In just a few months, the 2020 summer Olympics in Tokyo will be upon us. Because the Olympic committee didn't ask me when they should schedule the games, they happen to start around the same time I'll be in San Diego for this year's Comic Con, so you can let me know how many gold medals we won later.

Sitting here, eating onion rings and a tuna melt—as the best athletes do—and thinking about the upcoming Olympic opening ceremonies, it occurs to me what all those team player loving agency big wigs should do. Every morning, after their warmup stretches and carb-loading, they should lead their various agency delegations into the office in an inspiring, heartwarming, intricately choreographed display of unity called the Parade Of Work™.

Instead of flags, they'd have copies of agency work carried in on poles, blowing aimlessly in the wind—which coincidentally is where you find a lot of it anyway.

People in each department would be broken into teams: instead of luge, cross-country skiing and bobsled, there would be digital. Social. Brand. Retail. CRM. All marching proudly into their open office spaces.

Of course before any of this could happen, the agency would have to devote more than a few non-billable hours to coming up with team uniforms for each division. Not sure exactly what they'd come up with, but I imagine there wouldn't be any shortage of knit caps, torn jeans, off-brand sneakers and my personal favorite, black t-shirts with the agency logo front and center.

The good news is players wouldn't be bothered with oppressive rules like no beards, tattoos, open-toed shoes or friendship bracelets. There wouldn't be anyone left if they were.

And as they get ready to start each day, the team captains would make it a point to remind them about the importance of staying focused, working as a team and good sportsmanship. That and, contrary to what they may believe, it's just advertising.

Not the Hunger Games.

The view from the peer

Round and round it goes, what it'll say nobody knows.

There's a new trend in town, and its name is 360° Performance Review. Here's how it works: everyone walks around the chairs, and when the music stops whoever is standing...no, wait a minute, that's something else.

Ok, I got it now. You're volunteered by an email that shows up to sign up for a performance evaluation app. Then, you're asked to select between three and five of your teammates (post on the term "Team player" coming soon) to request feedback about your performance. The feedback comes in the form of pre-determined questions they receive once your supervisor has approved your choices.

So a few things can happen here.

First, I could give $20 each to the people I choose and say write something nice about me. $50 for something really nice. I could do a quid pro quo—if they write a nice review of me, I'll write a nice one for them. Or everyone can just let the evaluations fall where they may.

It's not exactly crowdsourcing my review, but it seems somewhat adjacent. And I'm not sure how I feel about it.

Time was when your supervisor would call you into an office (when there were offices—don't get me started) and tell you what they thought of the job you were doing. Where you needed to improve. What your strengths were. What they expected of you going forward. Now they get to aggregate the information about my performance from several people who

1) I may have pissed off intentionally or not (probably intentionally knowing me)

2) May or may not have any idea about what it is I actually do day to day

3) Did I mention people I might've pissed off?

Ask anyone who knows me, and they'll tell you I'm always first in line as a cheerleader for forward progress. I fully support indoor plumbing, color television, jet airplanes, rural electrification and the interwebs. Be that as it may, the idea of treating performance reviews—which are highly influential in determining raises, promotions and assignments—as some kind of Kickstarter or Indie Go-Go platform doesn't quite make sense to me.

But then I'm in advertising. Very little of it makes sense to me.