Oh right. Since social media.
Inevitably, every restaurant I eat at is waiting with a survey for me to take to rate them. And, to entice me into doing it, I also get a chance to win a $25 gift certificate! They explain it, circle the website on my receipt, and make it sound like my customer transactional obligations don’t end at paying my bill.
They want me to engage.
At least they don’t flame my inbox the way car dealerships, online merchants and even my doctors’ office does. After every single contact with any of them, invariably the next day in my email is a survey asking me to rate the experience - no matter how miniscule or insignificant it may be.
Look, I’m happy to tell companies what I think. If the service, product, meal or whatever has been spectacular, I’m the first one to sing their praises on Yelp. Conversely, if it’s been awful, then the CEO, President and a few board members of the holding company will get what’s affectionately come to be known as a Jeff Letter, telling them what went wrong and asking them to make it right (Jeff letters have proven to be an extremely effective way to get results – and no, I’m not writing one for you).
This Sally Field-ing (“You like me! You really like me!”) of the American corporation has to stop. If I want them to know about my experience I'll tell them. But for the love of God and all things holy, stop asking me at every turn.
I used to go out with this girl who’d ask me every time there was more than a five second gap in the conversation “What’re you thinking?” What I was thinking was I wish she'd stop asking me that question every five seconds.
This is all driven by the popularity contest that is social media. A platform for instant feedback, now companies have a way of inviting you to "Like" them on Facebook ("You like me!). The more followers, the better the company. Allegedly.
I hear Kleenex and Tide are tied at 8 followers each.
Anyway, that’s it for now. If you wouldn’t mind, please take a few minutes to rate your experience reading this post. Your comments will be used to help improve the quality and subject matter of future posts.
Just messing with you. No matter what you say, this is as good as it gets.
