A pleasant run-in

Almost seven years ago, I wrote a post about running into people out of context. That is to say in an environment where you don't expect to see them. It's astonishing to me. Not running into people. The fact I've been cranking this thing out for seven years.

Anyway, running into someone I didn't expect to see happened to me again today.

As you may or may not know, the wife and I decided I should work the rest of my life to pay for the extensive kitchen, living room and bathroom remodel we currently have under way at the ponderosa. Contractors, subcontractors, city inspectors and assorted strangers come and go from our house from seven in the morning until four in the afternoon.

Our dogs hate it. But at least they're not paying for it, so quit your barking.

If you've ever done a remodel, which I hadn't until this one, you know part of the process is finding time to pick out accessories like faucets, drawer pulls and lighting. Which is how the wife and I happened to find ourselves on a Saturday afternoon date at Rejuvenation in Culver City, scoping out the many stylish, unexpected and just plain bitcin' lamps and lighting fixtures they have.

Wandering through the store, a little tired, a lot hungry and somewhat overwhelmed by all the choices, I was oblivious to other shoppers and designers-in-training circling my orbit. Then, out of nowhere, this guy walks by me, and slams into my shoulder as he passes.

There was plenty of room to get by. I'm not gonna lie, I was pissed. I turned around fast, ready to give this guy a piece of my hungry, tired, overwhelmed mind—even though if you ask anyone who knows me, they'll tell you it's something I can't afford to give away. When I did, I was met with a big smile on the face looking back at me.

It was my close personal friend Rich Siegel, Round Seventeen blogger extraordinaire and fourth place pole vault champion behind Denys Yurchenko at the Bejing Olympics.

To this day, I think Rich was robbed of the bronze.

Anyway, we introduced the wives, and chatted for a short bit. In our conversation we managed to trash open offices, throw shade on a creative director we both know and talk about the many benefits of freelance over staff positions.

Ad guys. Nothing if not predictable.

Afterwards, Rich and his wife went to Kohler to look at fixtures, toilets and sinks. My wife and I went to Father's Office and had one of their legendary burgers, along with a light citrus-y pale ale with a side of Spanish mushrooms. Spending money always works up a hearty appetite.

So as we continue our adventure shopping for the remodel, I'll be sure to keep my eyes open for Rich or anyone else I don't expect to see out in the real world.

Right after I'm done icing my shoulder.

Stuck in the middle with you

It's impressive to see the line of black, armor-shielded Chevy Suburbans (Made in America!) pull up to an event. Even if the person getting out is the so-called president and de facto racist, homophobe, misogynist, sexual predator, pathological liar, traitor and spokesperson for the white nationalist movement. And Satan.

Nonetheless, it is important that we, as Americans who love this country dearly, make sure he's greeted at each and every appearance in a way reflective and deserving of the class, elegance, judgment and maturity he brings to the most powerful office in the world. It's in that spirit I offer several examples of people giving what can only be called the most appropriate salutation for the man he is. If in fact he is a man. I hear things.

Anyway, you don't even have to see him in person to show him the respect he deserves. I give him this greeting every time I see his fat, orange face and whatever the fuck that is on his head on TV, magazine covers or in my nightmares.

Hold 'em firm and hold 'em high. This one's for you Donald.

Room to spare

Here's a lesson I learned early on: no matter how nice my room is, the producers' is nicer.

Years ago, I was in New York on a food shoot for Taco Bell. As anyone in advertising—and by anyone I mean copywriters—will tell you, it's essential to the process to have a copywriter on a food shoot. After all, those bagels on the craft services table aren't going to eat themselves.

Our producer happened to book us at one of my very favorite places to stay in New York, the Essex House on Central Park South.

He met us in the lobby, and before he got us checked in he handed us all envelopes full of cash, which was our "per diem", money to be used towards food, incidental items and other miscellaneous expenses. I looked in the envelope, and it was filled to overflowing with hundred-dollar bills. It was the kind of envelopes you see in the movies.

"Mr. Kensington appreciates you keeping this between us."

I couldn't have spent all the money in my envelope even if the shoot was two weeks, and even though it was New York. But God knows I tried.

I got up to my room, and I was amazed. I actually thought I was in the wrong room. It wasn't a room at all, but an enormous suite overlooking Central Park. The only thing better than enjoying New York on someone else's dime is enjoying it in style.

The little red light on the phone started blinking, and it was a message for the team to meet in our producers' room before we headed out. When we got to his room, I'd fully intended on thanking him for the spacious accommodations he'd somehow managed to arrange given the budget we had. I'm not sure I ever got that thank you out. When he opened the door, all I could see was a long, long hallway that we had to walk down before we even came into the room itself. Come to find out that for as nice as our rooms were, he hadn't skimped on himself. He booked a penthouse. My room looked like the maid's quarters by comparison. Don't get me wrong—I was mighty happy I had it as good as I did, but did he really need this palace all to himself?

Did I mention three bedrooms?

Anyway, I always have and always will love the Essex House, despite the fact it's been bought and sold about twenty times since this all happened (It's currently a Marriott, in case any of my close personal friends happen to work on that account). I'm trying to figure out a way to afford it on an upcoming trip to the city. It's been years, but maybe I'll call and drop the producer's name. No matter how many owners they've had, hotels have a way of remembering parties who book as many big rooms as we did.

Of course this time, it'll be on my dime.

On second thought, the maid's quarters will be just fine.

A slight dust up

I've talked about it a bit on here, but back at the ponderosa we're doing a little remodeling. Hopefully by the end of April, our kitchen, living room and bathroom will have been turned into showcase rooms ready to be featured on Houzz, pinned all over Pinterest and cover-ready for Dwell.

In the process I'm also remodeling my bank account about $20,000 at a time. Don't get me started.

Anyway, when I mentioned to colleagues and friends we were going to do this, they were more than happy to share all sorts of warnings and red flags about what it was going to be like. Since I've never remodeled anything—hard to imagine I know, what with me being so handy and all in that way all Jewish boys who have hands that look like they've never done a day's work in their life are—I had no idea what to expect. Fortunately, with all the best intentions, there was no shortage of people willing to let me know.

Contractors are the worst to deal with.
Having this one proven false has been a great blessing as well as a relief. Our contractors are awesome. We've known about them well before they started the job. They've worked on many of our friends homes, so we had reliable testimonials as to the quality of their work (spectacular). They're honest, hard-working perfectionists with sick senses of humor. And they wield a mean nail gun. What's not to like?

Plan to spend at least a third more than your budget.
First of all, what budget? Second, all the costs we were given up front have pretty much stayed where they were. The exceptions have been the changes we've made in window size, cabinet size, number of outlets, additional features, the nice countertops, etc. Now that I reread that, I might think about stopping with the self-inflicted increases (see bank account remodeling above).

You'll have to move out while the job is being done.
Here's the good news. The way our house is laid out, all the work—with the exception of the bathroom—is on the opposite side from the bedrooms.

So instead of incurring the additional cost of having to live in a hotel for four months, we get to incur the additional inconvenience of living in less than two-thirds of our normal living room space.

It's cozy to say the least.

There is however a big, plastic sheet dividing our cramped living space from areas where the work is being done. It makes a great backdrop for photos, what with all that diffused light. It also comes in handy for my Dexter role-play. Enough said.

There'll be dust everywhere.
I'm sorry to say, on this one they were right. There is dust everywhere. On both sides of the plastic curtain. Inside closed cabinets and drawers. All along picture frames. On the books. The floors. The shelves. Ev-er-y-where. Trying to keep up with cleaning it is the impossible dream. One minute you think you've gotten it all, the next you're writing words with your finger in the thick layer you just noticed on the mantle (the words I wrote were "Someone should really clean this thing").

It's the housekeeping equivalent of spending a day at the beach, then realizing you have sand in places you didn't know you had places.

It's like the guys who take a year painting the Golden Gate bridge, then have to start back in the opposite direction once they get to the other side.

It's like Disneyland when it comes to cleaning it up: it'll never be finished.

You can relax. The box of metaphors is empty.

I have to keep reminding myself all this dust is temporary, but the beautiful home we'll have when it's all done is permanent.

Just like the inhaler and the Claritin.

Banjo boy

At just the right angle, the adult Billy Redden looks a bit like the late, great Robin Williams.

Whom, you might ask, is Billy Redden? He happens to be an actor who was in one of the most iconic scenes in motion picture history, playing the banjo boy in Deliverance. In a stunning moment, he winds up playing a musical duet, the now famous Dueling Banjos, with Ronnie Cox as Jon Voight, Ned Beatty (who has his own iconic moment in the film for an entirely different reason) and Burt Reynolds look on. Truth be told, it was a little Hollywood magic: it wasn't actually Billy playing. But that ain't no never mind.

As anyone who's in the industry knows, show biz can be a cruel tease. And the years and opportunities haven't been particularly kind to Billy. Few and far between, he has had other parts. He was in Tim Burton's Big Fish, and had a small part on Blue Collar as—wait for it—an inbred car mechanic who plays the banjo.

Currently, Billy is working in maintenance at WalMart, picking up trash among other things.

Like Andy Robinson, who did go on to a moderately successful career after playing the Zodiac-esque killer Scorpio in Dirty Harry, Billy was typecast fairly quickly at a young age. He reminds me of Ron Wayne, the third founder of Apple who sold his shares after nine days for $900. If he'd held on to them, they'd be worth $32 billion today. And while it's a fact Billy never flirted with that kind of fortune, I can't help think they're similar in that "what might've been" way. Given the right management, a little more training and a few lucky breaks, would he have been a household name, with a brilliant debut as a child actor?

In the few interviews I've read, it's clear I'm more bothered by it than he is.

The truth is he has a scene that any actor would kill for, one that will now and forever be an enduring part of film history. Every once in a while, I find myself in the mood to watch it. And it always brings me great joy when I do.

If he watches it, I hope Billy feels the same way.

Goodbye Bill Paxton

Here's how I met Bill Paxton.

One of my best friends and my best man Scott Thomson was filming Twister in Ponca City, Oklahoma. Coincidentally, Scott was going to have a rather significant birthday while he was shooting. So the wife and I decided to fly out there and throw him a surprise party to celebrate the occasion. We also thought it might be a hoot to take in the sites Ponca City had to offer—one of which was the WalMart on a Saturday night. Whole other post.

Anyway, with Apollo 13 taking off (no pun intended), in order not to be bothered Bill didn't use his own name when he checked into hotels. In one of the conversations we had while he was filming, Scott happened to drop the name Bill did use. I made note of it, then called the luxurious Holiday Inn the cast was staying at, got hold of Bill and we proceeded to plan Scott's party.

Unfortunately, on the weekend we were going to have it, Bill was going to be in Houston doing PR for Apollo 13. But we set it up, and since we were flying in on Friday would have a chance to speak with him before he took off for his home state of Texas.

Bill was one of Scott's best friends, and we'd heard a lot about him over the years. We were excited to meet him.

Scott introduced us, and with a firm handshake and smile as wide as Texas—with a drawl to go along with it—Bill said hi to us. He was gracious, funny, energetic and didn't let on at all we'd been talking and planning Scott's party.

I don't remember exactly what my wife said to him, but the answer Bill gave in his Texas drawl, with a little Elvis thrown in, is a line we use to this day, and deliver in Bill's voice: "That's right baby.""

The next time I met Bill was at an Academy screening of a film he directed called Frailty. He was in a whirlwind that night, but he took time to speak with me and we reminisced a bit about the time we spent on set with him watching them film Twister.

My other memory of the party by the way is being in the basement of the Ponca City VFW, playing Barrel Of Monkeys with Helen Hunt, which I wrote about briefly here. She won, but I don't hold it against her.

You hear the term "underrated" a lot when people write or speak about Bill Paxton. But it doesn't quite jive with the place he held in the industry. Well respected and well liked by his peers, he was money in the bank. A guaranteed great performance given with everything he had, regardless of the medium, the material or the location.

Just this week I watched Bill in A Simple Plan, one of my favorite films. I know from Scott he had a less than fun time filming the movie, but testimony to his exceptional talent, it's one of the best performances he's ever given. There are dozens of reviews to back me up on that.

I'm going to miss Bill. He was always a bright light for me whenever I saw him on screen. Rare as an actor, even rarer as a person, Bill was one of those personalities deeply liked by everyone he encountered.

There was so much more of his talent to be revealed. But for now, all I can do is be grateful for having met him, and the work he leaves behind.

That's right baby. Rest in peace.

FAQ this

It's become as much of an accepted acronym as LOL, OMG, WTF, SMH, IMHO, SWIDT (my personal favorite) and TBT. I'm speaking of FAQ.

It stands for Frequently Asked Questions, and you'll find a link to it on virtually every company website you visit. There you'll find the same questions every other person in your situation asks over and over, along with many no one asks. It's supposed to be a convenient way to get answers when you need them.

The operative word is supposed.

From personal experience, I think a more appropriate name for these sections would be FUQ - Frequently Unanswered Questions. More times than not, they don't even come close to addressing the issue at hand.

In those instances, I'm made to go to the contact section, where I then have to spend time tracking down a phone number to reach a voicemail thread to find an extension to leave a message for the assistant of the person who might be able to answer my question. Right after they route my call through the customer service rep in Kuala Lumpur.

Or I could just let it go. But if you know anything about me, and really, if you've been following this blog for any amount of time you should know everything about me, you know letting things go just isn't in my wheelhouse.

Usually what winds up happening is I don't get an adequate answer—meaning the one I'm looking for—and then I sit my ever expanding derriere down at the laptop and fire off a Jeff Letter to the CEO of whatever company I'm having the dispute with.

To help you get your questions answered, and because I'm a giver, here's my FAQ section regarding Jeff Letters.

Should I send my letter email?

I don't usually send an email. When I have an issue I want the top dog to take seriously, in my experience a letter on my personal stationary, sent snail mail, with a Harry Potter postage stamp seems to have more heft and impact. Emails are easily ignored. CEOs like clean desktops, they don't want hard copy letters lying around. If you're out of Harry Potter stamps, use the Star Trek ones.

How do I know they'll give me the answer I want?

I always ask for the order. I don't leave it up to them how to resolve the situation. With full bluntness and tone that lets them know I mean business but isn't overly aggressive, I ask for what I want. That way they know what I'm expecting. Most of the time it works, and many times they'll even go above and beyond to make sure they keep your business.

What do I do after they've gotten back to me?

Once they've replied in a positive manner, and taken the action I've asked for, I make a point of sending a follow up letter thanking them. They get complaint letters all the time. Complimentary ones are a breath of fresh air for them, and will help get you remembered should you have to contact them again. Besides, in letters, as in life, manners count for a lot.

Does your personal website have an FAQ section?

As a matter of fact it doesn't. I use this blog to answer most of the questions I get.

What if I can't be bothered to follow your blog?

You don't really want to hear my answer to that.