Tuesday, July 15, 2014

What time does the bus get here?

There are all kinds of signs to help us navigate the roads: Stop. Yield. Merge. Slow. Pedestrian Crossing. Deer crossing. Falling rocks. Lane ends.

So how come there aren't warning signs like this one to help navigate the business world?

It's not like it doesn't happen. It happens on a daily basis. If you're in advertising and it happens to you, all it means is you showed up one day.

Like getting laid off, losing a client, not getting a bonus, canceling a vacation or listening to agency pep talks, it's inevitable at some point someone's going to figuratively throw you under the bus.

It'd be nice to at least get a warning.

Maybe it’s like that team of brainiacs at Cal Tech who've spent the last twenty years of their lives working on an advanced earthquake warning system. They still haven't perfected it, and probably for the same reason agencies don't post signs like this.

There's no way to be a hundred per cent accurate. And they can't predict when it'll happen.

What's interesting to me about this particular sign is how you can’t tell which figure has what job. I can’t tell who’s the thrower and who's the throwee.

For instance, I'd be hard pressed to tell you if it's the account person tossing the creative under the bus. Or the creative director kicking one of his team under, just after he trashed their storyboard in a client meeting in favor of one he did that no one saw until two minutes ago.

Maybe it’s the client kicking the agency under after seeing that crap storyboard the creative director pulled out of his ass at the last minute.

Who’s to say.

All I know is even though there aren't actual, physical signs warning you when a colleague is going to boot you under the Metro, there are signs nonetheless.

Watch for them.

Monday, July 14, 2014

The missing chapter

There's the old saying about always leaving the audience wanting more. Apparently Fred Goldberg took it to heart, because that's exactly how I felt when I finished his excellent book, The Insanity of Advertising.

For the outsiders who think advertising's nothing but fun and glamour day in and day out - and oddly enough there are still a few - Fred pulls back the curtain and reveals the true story of just how insane this business is more often than not.

He also names names, which definitely helped make it a fun read. And of course, being the straight shooter I've known him to be, he lets everyone know exactly what he thinks of them. He's retired from the business now, so I suppose it's easier to do. Although I recall in my brief experience with him, Fred never had a problem letting anyone know what he thought, even at the height of his career.

I have to admit I was a little disappointed one story he neglected to include was the pitch for Disneyland his legendary creative shop Goldberg Moser O'Neill was involved in. While I'm sure Fred knows part of the reason his agency wound up being invited to pitch the Happiest Place On Earth, he doesn't know all of it.

Here it is.

I was freelancing and looking for work. One of the places I'd managed to work my way into for nine months was Foote Cone & Belding in San Francisco. I lived in Santa Monica at the time, so I'd fly up there Monday mornings and fly back on Friday nights. I racked up a ton of frequent flyer miles. I got upgraded all the time. I was on a first name basis with the counter people at United. Every once in a while the pilot at the end of the week who flew me home would be the one who flew me up at the beginning of the week, and he'd recognize me. The agency paid for my hotel during the week. It all felt very jet-setty.

That was the good news. The bad news is I was working on Taco Bell.

The way I'd landed the job - which was not really a great way for a creative to get in the door, but what the hell, I was there - was through the client at Taco Bell, a great guy named Blaise Mercadante. Blaise used to be VP of research at Tracy-Locke, where we worked together. I always said if I'd known he was going to wind up being the client I would've been a lot nicer to him.

Anyway, this was a couple years before the Disneyland pitch, and ever since the FCB gig ended I'd been looking for a way to get back up to San Francisco. I checked the want ads in the back of Adweek (remember those?), networked like crazy and sent out promotional pieces (remember those?) that apparently only I thought were clever.

But my love of San Francisco, my memory of the cold, bracing breeze coming off the bay and hitting me as I left the FCB office at night, was strong and seductive enough to make me do something I never did before and haven't done since.

I made a cold call. And I made it to Mike Moser at Goldberg Moser O'Neill.

For some reason, I thought about ten minutes into the lunch hour he'd still be at his desk and it'd be a good time to ambush him. I was right. He picked up the phone and I introduced myself, fully expecting the bum's rush. Instead, Mike talked to me for a good half hour, asking about my experience in general and at FCB in particular, what ads GMO had done that I liked, what was going on at the agency and what their needs might be in the future. He told me to definitely stay in touch.

When I got off the phone with Mike Moser, two things were crystal clear. First, as badly as I'd wanted to work for GMO when I made the call, I wanted to work there a hundred times more after. And second, from that point on no one could ever say a bad word to me about GMO (not that anyone was trying to).

Fast forward a bit. My friend Paula Freeman became VP of Marketing for Disneyland Resort. Both she and her boss, Michele Reese, decided to have agencies pitch the Disneyland business, and Paula asked me to lead the charge as creative consultant on the pitch.

I don't think I have to tell you - even though I'm about to - how fast GMO became the first agency on my list. They had a record of outstanding, impactful creative work on Apple, Dell, California Cooler, Kia and several other accounts. And I had never forgotten Mike Moser's kindness in taking my call.

GMO pitched the business against three other agencies and won hands down. The work was smart and evoked emotion taking the brand to a new level. Oddly, on the heels of the pitch, GMO was asked to pitch again against Leo Burnett from Chicago -- Disney World's agency of record. Burnett wasn't in the original group of agencies invited, and hadn't been invited by any of us. An edict came down from Disney and Michael Eisner, who was close, personal friends with the EVP of marketing in Orlando, that they be allowed to pitch the business. Sometimes, the Magic Kingdom isn't so magical, especially when they turn from the happiest place on earth to the most political and corporate place on earth.

Of course Fred, shooting straight as ever, wasted no time in letting us know how completely unhappy he was, and what utter bullshit it was GMO had to re-pitch a second time. And he was right. But, despite having the feeling the fix was in - a feeling we shared - the lure of a highly visible, blue chip account like Disneyland is worth the extra step, both for what it is and what it could become.

Goldberg Moser O'Neill presented their exceptional creative work. They were Paula's, Michele's and my first choice to get the business. In the end though, it went to Leo Burnett in Chicago

Insanity indeed.

On a personal note to Fred, as Paul Harvey would say, "Now you know the rest of the story." I enjoyed your book immensely, and hope you're hard at work on a sequel. I know you have many more stories to tell.

And frankly, it'd be insane if you kept them to yourself.

Friday, July 11, 2014

In the bag

Whether we like it or not, everyone in the ad biz deals with demographics – the quantifiable statistics of a certain group - every day.

Age, household income, habits, geographical location, political leanings, purchasing habits, consideration cycles, tv shows watched. Every thing you do and everything you are is broken down so advertisers can talk to you in a way you'll allegedly want to listen to.

It’s frightening how much information is available on any given group of people at any given moment.

What a lot of people in different demos have in common is they all take a great amount of pride in classifying themselves as non-conformists. Unique in their category. Of course, were that true, we wouldn’t be able to lump them in the same category.

One group in particular, and I have some first-hand experience with this, likes to think of themselves as rugged individualists, blazing their own trail, living life on their terms - loners not playing by anyone’s rules but their own.

Copywriters.

And while they may be marching to their own drum in other areas of life, many fall right in step with each other when it comes to a common accessory: their laptop bag.

The bag of choice? The Swiss Army backpack.

I can only speak for myself here, but the reason I love this bag is all the storage options. Zippers and pockets and nets, oh my. For someone like me, who uses the "just in case" theory whenever I pack - which is the reason I look like I'm moving in when I go on an overnight business trip - the Swiss Army backpack lets me carry every thing I need for almost any imaginary contingency I run into.

For example, I've had a deck of Bicycle playing cards in one of the netted side pockets for years. It's a holdover from when my good friend, sometimes art director partner and co-conspirator Mike Stone and I took magic classes at the Magic Castle (the first thing we learned was how to make $265 disappear). You never know, I might've been walking down the street or in a client meeting and had the sudden and unstoppable urge to show someone Stopped Aces, or The Matchmaker.

Pick a card, any card.

One of the zippered compartments has a varied assortment of computer connection cords that may be from my Powerbook 3400. Or my Macintosh Performa 6210. Maybe my Powerbook G4. I'm not sure - I've never used them.

Yet another compartment is my portable medicine chest: Aspirin. Ocean Nasal Spray. Coricidin. Pepto Bismal. Each and every one of them years past their expiration date. But at least they've been stored in a cool, dry place.

In the netted pocket on the other side is a bottle of water that should only be used to water plants. If you want to kill the plants.

And in the vast, canyon-like laptop compartment, which is what I initially bought the backpack for, is nothing. I long ago traded carrying the backpack around for a smaller, lighter Incase laptop bag. It doesn't let me carry nearly as much, but that's probably a good thing.

I guess just owning the Swiss Army bag puts me in the demo with all the other copywriters that have one. And I know what you're thinking: Just like every other writer, he's probably going to end this post with some snappy, clever line that has several meanings and works on so many levels.

But, being the non-conformist I am, I won't.

Wednesday, July 9, 2014

For my own amusement

I was reading this article about things you can do, knowingly or not, that'll get you kicked out of an amusement park. Which would definitely ruin your day, and make the park the opposite of whatever the happiest place on earth is.

Then I started thinking, and not for the first time, what would it take to get kicked out of an ad agency? Agencies are notoriously tolerant of personalities that wouldn't last ten minutes in any other business. In fact, more often than not those people are rewarded for their bad behavior. They fail up. For the rest of us it's like living in opposite world.

Anyway, I decided to quickly draw up a by no means complete or scientific Agency/Amusement Park Ejection Equivalency Chart to see how things that get you tossed out of parks would fare in the agency world.

So face forward, buckle your seat belt and keep your arms and hands inside the car.

Big Coolers

Hard-sided coolers are prohibited at Universal, SeaWorld and Disney. Universal also prohibits soft coolers larger than 8.5 in wide x 6 in high x 6 in deep.

The biggest concern agencies have about coolers is if they have enough beer in them for everybody to go with the pizza they bring in on Summer Fridays, or at the annual pep talk.

Dressing Up As Your Favorite Disney Character

In accordance with park policy, adults who dress in attire that looks too similar to a real Disney character may be asked to leave.

The last thing agencies care about is what someone wears. One of the great benefits of the business is that no matter how long you’ve been in it, you can still dress like a 15-year old. Knit caps. Hoodies. Jeans. T-shirts. Sleeping Beauty. Pocahontas. Mr. Incredible. It’s all good. Even account people don’t have to wear suits and ties, although it’s still easy to spot them. Their jeans are creased.

Markers & Paint

Think again before unleashing your street art skills during your next visit to a theme park. Parks spend millions of dollars each year to maintain their facilities and keep grounds clean. Wannabe graffiti taggers are certainly not welcome at Six Flags parks where magic markers and spray paints of any kind are expressly prohibited.

Are you kidding? Markers and paints are tools of the trade. As far as spray paint, well, you usually find that in the parking lot near that huffing sound.

Packing A Picnic

While small snack items are permitted at Universal Orlando, packing a full meal is prohibited. Per park policy, there is a ban on “picnic lunches” and “food that requires heating or refrigeration.”

You know the old saying about an army traveling on its stomach? So does an agency. There’s almost always food to be found. Whether it’s brought in for late night work sessions, left over from a client presentation, or – and this is usually the good food – brought in by a production company/media rep who wants you to look at a reel. There’s also assorted candy, cookies, sodas and sour grapes lying around. Lots of sour grapes.

Obscene Tattoos

If you have a tattoo that may be considered offensive, try a long sleeve shirt or you may be kicked out of a Disney park. They prohibit “obscene tattoos” but do not define parameters.

Let’s put it this way: you can be kicked out of an agency for not having a tattoo.The more obscene the better. It shows you're edgy, bold, and don't give a damn what the man thinks. Unless the man is the guy at the unemployment office. Then you're going to want to wear long sleeves.

Feeding The Animals

While Disney’s Animal Kingdom and SeaWorld offer visitors the opportunity to pet or feed certain animals under attendant supervision, feeding one of these animals on your time can result in swift eviction from Disney, SeaWorld, and Six Flags.

See Packing A Picnic.

It's easy to see agencies are pretty loose and freewheelin' when it comes to the kinds of concerns amusement parks fret about. By the way, this isn't the first time I've compared ad agencies to amusement parks. I also did it here. The reason I keep doing it is they just have so many things in common.

Although I'm not sure which roller-coaster ride makes me scream louder.

Tuesday, July 8, 2014

The party line

Years ago, I worked for Wells Rich Greene, one of many New York ad agencies that had decided to open a west coast outpost in Century City. It was my second job in advertising, and it was exciting. The people were smart, funny and creative. I couldn't wait to get to work every day and spend time with them.

You know, just like now.

Anyway, there was this rather dapper and flamboyant account guy named Tom Baker, and he invited a lot of people from the agency, including me, to a birthday party he was throwing himself at his house in Santa Monica Canyon.

It was a spectacular house. Literally on the side of the mountain, you had to walk a staircase halfway down the hill to get to it. Not the famous Santa Monica staircase off 4th Street where all the joggers exercise, piss off the neighborhood and congest traffic. The other one.

Here's what I remember. It was a great party. The champagne was flowing, and I had more than my fair share. A lot more. Up until that party, I'd only had a sip of champagne here and there at a wedding or anniversary party. But it tasted like soda - really good soda - and they were pouring it like bottomless drinks at Islands, so I couldn't see any reason to stop.

The other thing you should know is I didn't have time for lunch and hadn't had a lot to eat that day. I think you see where this is going.

It didn't take long for all my champagne dreams to catch up with me. I stumbled my way outside to the stairs, and just plopped down on one of them. I was sweating, holding my stomach, rocking back and forth, groaning and grunting like Monica Seles on center court (look it up). The mountain was spinning around me, and I believe if the good Lord had chosen that moment to take me I would've been nothing but grateful.

I've never been that drunk before or since.

Ann Siegel, a girl I'd been talking to at the party who also worked at the agency, had wondered where I'd gone and came outside to find me. She immediately saw the shape I was in, put her arms around me, held me as I rocked back and forth and told me over and over it was all going to be okay.

I have no idea how long we were like that, but I do remember at one point I broke from her grip, leaned over the side of the steps and projectile tossed what seemed like bottles of champagne on the side of the hill. Ann asked if I was okay, and I remember babbling on just thanking her over and over for sitting and staying with me.

To which she said, "That's okay. Just don't kiss me."

The next day, I asked her to a movie, and we wound up going out for a year. Whole other post.

Here's what I don't remember: Saying goodbye to anyone, walking back up the stairs to my car and driving home to my apartment in Brentwood.

My memory picks up again at climbing the stairs (again with the stairs) to my second floor apartment, and pounding on the door.

My roommate Ned opened the door, and when I saw him I said, "I'm really drunk." Although he didn't have to be Columbo (look it up) to notice the fine perfume of alcohol, sweat and vomit emanating from me.

He helped me stagger to my bedroom where I collapsed on my bed. The room was spinning faster than Karl Rove on election night. Ned brought me a damp washcloth I put on my head, then standing over me, arms crossed, he took a beat and said the line I'll never forget.

"So, is this what all the girls find so attractive?"

Friday, July 4, 2014

Happy birthday America

America is 238 years old today. And I didn't even get her a card.

Still, I'm happy to celebrate it by doing all the usual things you'd expect on the 4th of July: Fireworks. Block party. Barbeque. Eating myself stupid. Maybe a beer.

But the other thing I do, and not to wax patriotic here, is take more than a few moments out of the day to remember the sacrifices made by our men and women in the armed forces to get the country this far. It ain't perfect, but it ain't Baghdad or North Korea either.

I was at the Hollywood Bowl July 4th Fireworks concert last night. It was great, but perhaps the most moving part was the Air Force honor guard that marched out on stage at the beginning of the evening, and lead the sold out crowd of 17,376 people in the Star Spangled Banner. Genuinely stirring.

Just for today, I'm going to forget the discriminatory, misogynistic decisions a partisan Supreme Court makes. A Republican congress who's job isn't to serve the people, but to obstruct any form of progress. The idiotic things that Rick Perry, Sean Hannity and Ann Coulter say on an hourly basis. And all the other things that ratchet my blood pressure up thirty points on a daily basis.

Today, I'll be glad I'm in a country where we can have the debates, say what we think, write and produce what we want - even if it is another Transformers movie (how much freedom do we need?) - and appreciate the men and women who sacrifice so much to keep it that way.

Where the hell's that beer?

Keep it safe and sane. Happy 4th of July.

Wednesday, July 2, 2014

This one goes to eleven


We have a flatscreen television in our living room. And while flatscreens are known for their beautiful, realistic and highly detailed pictures, what they're also known for is their awful sound.

Apparently the doctor was out when they decided to put the speakers on the back of the flatscreen, facing backwards. Which would be bad enough under normal circumstances, but when the television is in a cabinet, all the dialogue sounds muffled and muddy.

Interesting fact: Muffled & Muddy was the title of my first album.

Anyway, as a result of bad speaker placement, when my family watches TV in the living room, in order to hear each other they have to scream what they're saying. And to hear anything coming out of the TV, they have to ramp up the poorly built, bad sounding speakers almost all the way to the breaking point. Then those little suckers become deafening, they sound distorted and they're virtually unlistenable.

And the speakers sound pretty bad too.

In order to alleviate the problem, we bought a Yamaha sound bar. It delivers high fidelity sound, except because the cabinet is the size it is, the sound bar has to sit behind the flat screen. But at least its speakers face forward.

The problem is no one ever bothers to turn it on. I guess since it's behind the TV and not really visible they forget it's there. That or learning a new button on the remote is too much to deal with.

I suppose we'll just keep blasting the tinny little TV speakers until they blow out, at which point we'll be forced to use the sound bar.

Or maybe just maybe one night, while it's late and we're fast asleep, elves will sneak in the house, take the flatscreen out of the cabinet and put it in its rightful place on the mantle, where the picture will look great, the sound won't be boxed in and dad will be really happy.

You never know. It could happen.