Brace yourself

Way back in January, I was taking my son somewhere. I don't remember exactly where, but knowing him it was probably a movie, a panel discussion about a movie or to meet friends so they could go see a movie.

Anyway, I forgot something in the house, so I bounded up the four brick steps on our walkway, then caught my foot on the top step and went down faster than a My Big Fat Greek Wedding sequel.

I hurt my left wrist pretty bad and thought I'd broken it. So I went to our local urgent care and, after an X-ray and exam, learned it was just a severe sprain. They wrapped it up in a wrist brace, gave me some Advil and said to take it easy.

I didn't really think much more of that visit until I got the bill for it. The charge for the X-rays and exam were fine. It was the charge for the wrist brace that caught my eye: $307.55. Here's the funny part: this Urgent Care facility is next door - literally twenty feet - from a CVS drug store, which happens to carry the exact same wrist brace for $28.79.

This aggression will not stand man.

I called the billing department and talked to Eric. He was very understanding, and saw right away the charge for the brace was excessive. He was going to have a supervisor review it, and meanwhile he was putting my bill on hold. God love you Eric, you made this so easy.

What I found out was apparently Eric was a little lax on follow through.

Weeks later, I received another bill with the exact same charge. So I called again and spoke to Carlos this time. Clearly Carlos was a man of action. Unfortunately, it was the exact same action as Eric, which was no action at all.

Long story short, I spoke with Carlos a second time when I received yet another bill, and Aida when I received a collection letter. All of them told me, repeatedly, my bill would be on hold while the amount was being disputed.

I called one more time, and got my old pal Eric again. Eric and I go way back. He was shocked, shocked I tell you, to learn this matter hadn't been resolved. So he put me on hold, then put me on with his supervisor, Bob.

It was evident to me Bob the supervisor was suffering from a medical condition called full of shit.

The symptoms are fairly easy to diagnose, even for a layman.

Blatant lies like "that's what we pay for the wrist brace" and "we've already put it in the system, we can't reverse it" that are easy to shoot down. Unwilling to confront and accept facts, like when I told Bob he actually could reverse it and there was no way it cost that much. He then apparently had a psychotic break, telling me urgent care doctors never refer patients to CVS to get medical equipment, despite the fact I informed him I'd been directed there many times to pick up a bandage, gauze or some kind of ointment (never a fan of that word).

At the end of the conversation, Bob's condition must've flared up. He said he couldn't do anything, and I told him no, he was choosing not to do anything (my therapy dollars at work). Without any investigation of his own, he replied that yes, he wasn't going to do anything.

Clearly, Bob wasn't familiar with Jeff letters.

Moments after hanging up with Bob, I sat down and wrote the CEO of the hospital system that runs the urgent care. I explained the situation, why it was unacceptable, attached pictures of the proximity of the CVS to the urgent care center as well as copies of the numerous bills and the collection letter.

Bob didn't know it, but he'd messed with the wrong cowboy.

Within 24 hours, I received a call from the VP Director of Patient Billing. She was apologizing up and down the place for my experience with her department. Of course the charge was excessive, and she was removing it from the bill leaving a balance of zero. Then, icing on the cake, she informed me she'd already spoken with Bob, Eric, Carlos and Aida about how they could've better handled my situation.

I imagine Bob's medical condition resolved itself right through his pants when he heard she was calling.

She also asked if I'd be willing to come in and talk to her department - including the people I'd spoken to - and give a talk about the experience from a patient point of view, and make suggestions how it could be improved.

God knows, I love playing a big room, so I told her I'd be happy to.

The moral of my story is next time you get an outrageous bill, medical or otherwise, don't just whip out the check book and gripe about it. Write a letter - to the person at the top - and ask them to do something about it. You have nothing to lose. More often than not, in my experience, they'll take some sort of action to resolve the issue.

And if you wind up talking to Bob, say hi for me.

1 3 4 32 41

They're not lucky lotto numbers. They're not the numbers from LOST (silly reader, those were 4, 8, 15, 16, 23, 42).

No, these are the denominations of the piles of years-old stamps that have set up house in one of my desk drawers, along with years worth of free return labels from the Braille Institute, Children's Hospital and seasonally-tinged ones from the Salvation Army.

Before the post office started selling their Forever stamps - the ones immune to future postage increases no matter what price you buy them at - they used to up the rate regularly. And the only way to accommodate the new rate was to buy additional stamps to make up the price difference. Which is why the aforementioned desk drawer is lousy with unused one, three, four and five cent stamps.

When the Forever stamps arrived, self-adhesive and promotionally tied in with icons like Buzz Lightyear, James Dean and Harry Potter, the postage leftovers never stood a chance.

But it occurred to me that in my never-ending battle against clutter, piles of paper and books not organized by size or author, one mess I could easily eliminate would be these stamps that've been piling up. All I have to do is use them.

First class postage is 47 cents right now. So a 32, three 4's and a 3-center and my letter is on it's way. Of course, if you're doing the math, that's five stamps per envelope. Which is no problem if the envelope's long enough. But on the smaller one it gets a little crowded.

Using up all these stamps looks less like postage and more like a collage. If I were the recipient, I'd be very happy someone took the time to create it, and marvel at the work that went into fitting them all on there.

Unless it's one of my bills. Then I'd just marvel if the check cleared the first time.

Turnaround

I was in Austin for a few lovely days, and then flew back last night. I was home about eleven hours, unpacked, re-packed, then was back on a plane to San Francisco this morning.

By the way, lest you get any ideas about paying the house a visit, my German Shepherd, alarm system, wife, and, the thing you should be most afraid of – my teenage daughter – are still on full alert guarding the ponderosa.

It all feels very jetset-y, until you’re waiting at baggage claim and three planes worth of luggage come cascading down the slide onto the carousel, and everybody pushes you out of the way shouting, "Mine's the black one!"

Then it feels like water-boarding would be a viable option, for them. Not you.

There’s a rhythm to travel, hopping from one plane and place to the next, blowing into town long enough to see the family, then heading out again until next time. Like jogging and eating beets, if you do it often enough you build endurance for it. I think what I’ve learned is I don’t do it often enough.

The glamour of air travel is a long, lost notion – something I wrote about here four years ago. As far as I can tell, now it’s just mainly exhausting.

But, and it's a big but, just like the person in the middle seat next to me on the way up here, I have to confess - I still like the process. Getting the flight I want. Choosing my favorite window seat (aisle seats are for people who think flight is just a theory). Seeing what kind of plane I'll be on. I also like the perks that come with sitting in the front of the plane: early boarding, a bathroom less traveled, bigger seats, more space and eavesdropping on the flight attendants as they tell passenger horror stories.

If I sound like I'm sending mixed signals, it's because I am. I like it, and I don't like it. Not unlike my high school girlfriend.

It's hard to believe years ago I used to have a crippling fear of flying considering how much I love it now. I guess if I'd known about that front of the plane thing I would've gotten over it a lot sooner. I used to take what I called my "Flights To Nowhere," four or six flights a day between cities just to rack up mileage so I could maintain my Premier status in United's frequent flyer program. Like Clooney in Up In The Air, I didn't do anything, buy anything or stay anywhere that didn't reward me miles towards my goal. I even had a nickname: Flyboy.

Anyway, these days flying for me has become utilitarian instead of recreational. Which is okay.

Because the truth is now that I've racked up all those miles, I'd hate to use them.

Ugly sweater

I'm a cold weather kind of guy. Anything above seventy degrees, and I start sweating like I'm carrying a backpack filled with lead uphill through the rainforest.

I was in Austin this past weekend, visiting young Mr. Spielberg, and checking out how much return we're getting on that out-of-state tuition. We also had the pleasure of seeing my longtime friend and writer extraordinaire Cameron Day and his wife Debbie, and all going to watch Holland Taylor perform in ANN, which she's brought to the lucky theater goers of Austin for a few weeks.

When the show was over, we stepped out of the theater into the night, and it was just as exceptional as the days had been on this quick turnaround: low 70's, mild breeze, clear blue Texas skies. Since I wasn't going to be there long, I figured the weather would hold until I came home today.

Well, not so fast there Mr. Sweaty Face.

When I went outside this morning, it was ninety degrees and muggy. Really muggy. Steamy, salt-sweat in my eyes muggy. To add to the drenching, I had to carry not only my suitcase down two flights of Airbnb stairs, but also a large suitcase my son had packed up for me to bring home so he wouldn't have to do it in a couple weeks when summer break starts.

Always happy to help my boy, but by the time I got both of them downstairs I looked like I'd just stepped out from under a hot shower. I tried to wipe myself down, but that only lasted for a minute or two.

Wait, what's that? A gentle, cool breeze? Oh thank God. What?! What do you mean it's over?! Crap.

The topping on the cake was I was standing in front of the building, and my Lyft driver pulled up on the side street and waited for me there. So I had to take the two suitcases and drag (roll) them almost half a block to him. Alright, maybe it was a hundred yards. Ok, feet. But still, the end effect was the same. I was a walking puddle.

Having come from the mean streets of West L.A., north of Wilshire, I always loved going to cities that had what I like to call real seasons. Where the temperature changed, and you don't really know from one minute to the next what it'll be. To my point of view, that's the way nature intended it, not this continual perfect, dry weather year in and year out.

But after this morning in Austin, I've reconsidered my opinion and decided I love the predictable, pleasant, dry weather here just fine, and I'm never going to complain about the lack of seasons again.

Now if you'll excuse me, I have some serious laundry to do.

Travelin' man

Depending how much you enjoy packing five days worth of clothes into a carry-on, TSA pat downs, crying babies (on the plane, not at the agency), and off brand hotels your per diem more than covers (always a bad sign), travel can be one of the better perks of working at an advertising agency.

In the early stages of my career (pauses to consider fraudulent use of the word "career"), it seemed everyone was looking for a reason to walk the jetway as often as possible. It usually boiled down to one of three: an out-of-town client meeting, shooting on location (“We open on the Eiffel Tower...”) and the occasional new business pitch (“Every agency needs a casino…”).

A fourth reason that comes up a few times a year is award shows (Cannes) and seminars (wherever Adweek’s having one this week), but those are usually reserved for agency brass. After all they're the ones who've been working on their acceptance speech for your work for a couple weeks, so they should at least get to go.

Traveling for work on someone else’s dime is an easy inconvenience to get used to. Right up until you come home and realize the baby you left a week ago grew two inches while you were away.

Or you missed the piano recital your middle-schooler has been practicing for two months.

And that thing you wanted to do around the house didn’t get done by itself.

Travel happens to be on my mind because I’m currently on an out-of-town gig in San Francisco. A city I love, working with people I enjoy a great deal. If I wasn’t being put up in a hotel that's like the Hotel Earle in Barton Fink - without the warmth - the trip would be perfect.

Since the advent of digital, email and FaceTime, the need to travel doesn’t rear its head very often. I’ve worked for agencies in cities all across the country right from the pampered poodle comfort of my own living room. And let’s just say when I did I was always dressed for the office. Mine, not theirs.

For whatever reason, this San Francisco agency, who I’ve worked with from home for a year and a half, decided for this particular project they wanted me in the office live and in person this week. Happy to oblige.

So here’s the bottom line: Yes I miss the dog (when he’s behaving). Yes I miss the family (when they're behaving). I do miss having my own car (when it's behaving), although I’m getting to be the Lyft king of San Francisco and now know more about Lyft drivers than I ever wanted to.

On the flip side, at the end of the day, I get to walk out the door, be smacked in the face by the breeze coming in off the bay, and I'm in San Francisco. I like to file this under "things could be worse."

To sum it up then, travel is good this time. Missing home is tolerable (I'll be back tonight). I'm in a great city, with lots of chowder and sourdough. And, most importantly, the checks clear.

Now if you’ll excuse me, I have to go present a storyboard to the creative director.

In the first frame, we open on the Eiffel Tower.

How many

Never let it be said I take the easy way out. I'm not saying I don't. What I'm saying is I don't want you to say it.

Look, here's the thing: it's 11 at night, and I'm tired from a day filled with all sorts of unexpected emergencies, new-dog frustrations (post about him peeing on the barbecue coming soon) and a visit with the chiropractor that was more painful than the pain I went in for. In other words, I could use a few laughs.

So a light bulb went off in my head: how many light bulb jokes could I tell before I bored myself? Notice I wasn't concerned about boring you - I figured I passed that finish line about three-hundred posts ago.

Anyway, lets see if we can find out.

How many Oregonians does it take to change a light bulb? Five. One to change the bulb and four more to chase off the Californians who have come up to relate to the experience.

How many jugglers does it take to change a light bulb? One, but it takes three light bulbs.

How many Zen masters does it take to change a light bulb? Two. One to change it, and one not to change it.

How many cops does it take to change a light bulb? None. It turned itself in.

How many members of U2 does it take to change a light bulb? One. Bono holds the bulb and the world revolves around him.

How many actors does it take to change a light bulb? Just one. They don't like to share the spotlight.

How many Apple employees does it take to change a light bulb? Seven. One to change it and six to design the t-shirt.

Alright, I'm completely bored - I can't even imagine how you feel. I promise I'll try to do better and put a little more effort into tomorrows' post.

But for now, how many tired, sleep-deprived, vapor-locked bloggers does it take to end a post? Just one.

You never forget your first

I think it's pretty clear that, judging from the very first ad I ever wrote which you see here, I was destined to become a world-class, award-winning, creative-championing, sushi-loving, lunch-taking copywriter. Destiny was calling. Or maybe it was laughing. Sometimes it's hard to tell.

I've covered my illustrious career path before here, so there's no reason to repeat myself. Other than I get to talk about myself again, and being an only child I think you know how happy that makes me.

But I'll spare you. If you don't know the world revolves around me by now, remind me to remind you again tomorrow.

I remember being so excited when this ad actually appeared in Reader's Digest I told everyone I knew about it. My friends, my parents, my girlfriend. It was a much bigger deal at the time. I'd be in supermarket checkout lines, and casually pick up a copy and flip to the ad, talking loudly about how I'd written it.

This tactic always seemed to work better when I wasn't shopping by myself.

Of course, as you can plainly see, despite my illusions of grandeur and for almost every reason, it sucked. Plus the junior art director I worked on it with was a notorious asshole known all over town. He eventually went on to own his own successful asshole agency, until he was thrown out when it was acquired by another agency that didn't want assholes. He was an extremely unpleasant part of my first copywriting experience. It wouldn't be the only unpleasant experience I'd have with this asshole, but that's for another post (guess what the title will be).

Anyway, since the subject of the ad was how the "bite-sized pillows" were designed, his breakthrough idea was to make it look like a schematic and put it on graph paper. I was new to this ad writing thing, but even then I still knew how to roll my eyes.

I shouldn't be too critical - after all, this is the ad that launched me into a career path I never expected, and one that's been very rewarding both personally and professionally. In hindsight, I now realize it taught me a couple of extremely valuable life lessons that I think apply not just to advertising, but to virtually every industry. To this very day, I carry these learned philosophies with me to every job I do.

First, whether it's an insurance policy, a work of literature or an ad, if you're going to put a product out in the world make it as creative, entertaining, informative, thought-provoking and relevant as possible.

And second, don't work with assholes if you can avoid it.