Satisfaction

Consider this a companion piece to my friend Rich’s post The Way Advertising Should Be over at the fabulous Round Seventeen.

I can’t remember where I found this letter from Mick Jagger to Andy Warhol. It’s been floating around for a long time, but it always brings a smile to my face. Come to find out that Mick is exactly the kind of client we all want.

Who knew.

Let’s break it down shall we. First, Mick makes sure Andy knows how happy he is that he’s going to work on the project. A little positive reinforcement right off the bat - always a good thing.

Next, he provides the materials Andy needs to get the job done. Andy doesn’t have to have his staff call The Rolling Stones Ltd. offices to see what assets are available, what they can use, if there’s a style guide and what format they can be sent in.

Mick goes on to talk about his past, admittedly limited experience with the process, but he clearly understands something most clients don’t: the more complicated it gets, the worse it is. He then tells Andy to do “what ever you want…” , clearly expressing his complete trust in Andy’s taste, experience, thinking and opinions.

Then, he doesn’t put him on a deadline. He doesn’t try to grind him. Instead he offers him as much money as he needs to get the job done correctly.

He wraps it all up saying his representative will call with further information, but if he in anyway tries to rush the project, Mick wants Andy to just ignore it and take the time he needs to do it right.

All I can think is working with Mick must be a gas gas gas.

I have to believe there are still clients like Mick Jagger out there. I’ve even had some that have given me a few of the liberties Mick gave Andy. Still, in the same way it’s hard for a client to find all the qualities he wants in one agency, it’s even more difficult for an agency to find all the qualities they want in a client.

Which only goes to show you can’t always get what you want. But if you try, sometimes…