Like everyone who goes down this road of no return, my journey began at Home Depot and Lowe's. The wife and I didn't just go there to get ideas about bathroom vanities, kitchen sinks, drawer pulls and countertops. We were also armed with a list of items from our contractor we had to either purchase or make decisions on before they start.
If you know anything about me, you know I like figuring out how things work and, if needed, could MacGyver a way into building a house from the ground up using only a hammer, spatula, paper straws and lawn grass.
Nah, I'm just funnin' you. I can't put together a bookshelf from Ikea. But I can tell you the first film Jeff Goldblum was in—that's gotta be worth something at some point.
Where was I? Oh, right. So to paraphrase Blanche DuBois in Streetcar Named Desire, when it comes to construction I do depend on the knowledge of strangers. Of course it helps if the strangers actually know more than I do. And while there are a lot of scary things about this process, not least among them is the frightening fact I may already have more answers to my questions than the people who work at Home Depot or Lowe's. That just ain't right.
The good news is the big box hardware and lumber stores aren't the only game in town. Fortunately, thanks to a trusted recommendation, we discovered the family-owned Faucets & Fixtures in Orange. They have a quiet little storefront in a not great section of Tustin Avenue that comes nowhere near tipping its hand to the remodeling wonderland waiting inside.
In an experience that was a first, their employees know all about the inventory and are able to answer all the questions. "Yes it comes in polished nickel, but it's plastic-y on the inside." "You can get the one-piece Memoirs toilet, but the two-piece is about $400 cheaper." "That's a stock medicine cabinet, but we can custom build one for you no problem." "The sink is ten inches deep, but the porcelain finish is brighter and thicker on that one." The store has a big selection, yet isn't overwhelming.
I could make a hundred trips to Home Depot and Lowe's, and never get as much done as we accomplished in a couple hours at Faucets & Fixtures with our man Austin.
The point is this-once you've had knowledgable, friendly, patient customer service, there's no going back. It's like going from J.C.Penny to Nordstrom. Stater Bros. to Trader Joe's. Winchell's to Starbuck's (Those are big corporations, but you get my continental drift).
From now on, it's mom and pop, family-owned, highly recommended merchants for all things having to do with the remodel and beyond.
And in case you're looking to win a bar bet, his first movie was Death Wish.
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